Area Supervisor Cleaning Operations London

Pareto FM

Post: Area Supervisor
Site: N/A
Responsible to: Account Manager

Role Overview: A flexible Area Supervisor supporting Account Managers in delivering allocated PSS contracts.

Key Duties:

1. Providing support services on client sites, including assisting with holiday and sickness cover to ensure smooth contract operations.
2. Conducting site spot checks to ensure staff have necessary equipment, uniforms, and consumables.
3. Reporting delivery issues or service shortcomings to the Regional and Account Manager.
4. Assisting in monthly site audits, providing copies to clients, and giving feedback to operatives.
5. Supporting staff with understanding content in the site Bible folder.
6. Advising on updates needed for the site Bible, including RAMS, SSOW, and COSHH sheets.
7. Monitoring health and safety practices, including toolbox talks, online training, and inductions; reporting accidents or near misses per Pareto procedures.
8. Advising on portable appliance testing as required.
9. Monitoring Smart task usage, ensuring proper booking in/out, and supporting team in usage.
10. Performing any reasonable management requests.

Knowledge and Experience:

• Previous supervisory experience in multi-site environments.
• Strong time management and computer literacy skills.
• Driving license is essential; experience with cleaning machines beneficial.
• Vocational and technical skills including IOSH certification; awareness of health & safety issues.
• Good IT skills, including Microsoft Office; relevant NVQ in FM preferred.
• Experience in soft services, especially cleaning and specialist cleaning, preferably within FM.
• Interpersonal skills to effectively deal with clients at all levels, using tact and diplomacy.

Responsibilities:

• Human Resource Management: Supervising work quality and less experienced staff.
• Physical Resource Management: Caring for tools and equipment, ensuring proper use and maintenance.
• Maintaining confidentiality regarding Pareto and client matters.
• Communication: Internal and external communication with clients, contractors, and visitors, requiring tact and professionalism.
• Liaison: Representing Pareto positively when dealing with visitors and media, influencing client image and operational efficiency.
• Mental Demands: Applying judgment, problem-solving, and original thinking.
• Concentration: Maintaining high alertness, especially when working with machinery and adhering to safety guidelines.
• Work Hours: Flexibility required due to the nature of the business.