Assistant Account Manager

Merton, London
Invictus Group

• Support the Account Manager in securing new maintenance contracts from existing and newly completed fit-out projects across the Group.
• Assist in developing relationships with Facilities Managers, Property Managers and targeted business parks and commercial buildings.
• Contribute to the process of securing new external maintenance contracts.
• Support the Account Manager in ensuring contracts are commercially viable, renewed where appropriate, and developed to maximise business opportunities and profitability.
• Identify opportunities to expand services within existing client accounts.
• Contract Management
• Assist in scheduling, preparing for and attending client meetings.
• Produce monthly and quarterly reports for client review meetings.
• Work closely with Coordinators and Engineers to ensure all necessary information is available for client reviews and service reporting.
• Support the management of contract costs to ensure profitability whilst maintaining quality and service standards.
• Assist in ensuring Joblogic contract information is accurate and up to date, including:
• Contract renewals o PPM schedules o Specialist maintenance visits o Quotations o Purchase orders
• Support the management of contract variations, ensuring client approvals, supplier coordination and accurate costing.
• Work closely with the Supervising Engineer to coordinate site audits, ensuring:
• Logbooks are maintained
• Certification is accurate and current
• Timesheets are completed correctly
• Works are delivered safely and to a high standard
• Assist in the delivery of M&E small works projects from initiation through to completion, in line with company procedures.
• Support project profitability by monitoring costs, performance and outcomes against company targets.
• Liaise with the wider team to ensure risk assessments and method statements (RAMS) are in place where required.
• Coordination & Team Support
• Work closely with Maintenance Coordinators, providing day-to-day support across the client portfolio.
• Conduct regular reviews with Maintenance Coordinators to ensure contracts are being serviced effectively and client expectations are being met.
• Assist in compiling contractual PPM schedules, quotations and supporting documentation ready for implementation within Joblogic.