Assistant Facilities Manager

City, Birmingham
CBRE Local UK

Job Title: Assistant Facilities Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Assistant Facilities Manager to join the team located in Birmingham.

Role Summary:

• Manage and support the FMC (Facilities Management co-ordinators) ensuring rotas and work task are completed
• Ensure all vendors deliver services in line with the contractual obligations and expectations
• Resolve any supplier issues directly with nominated vendors
• Assist / develop a working BCP solution with the CBRE and client team
• Schedule Monthly meetings with the client team to discuss, review and manage the vendors service levels
• Notate and report all findings in a monthly report
• Raise Purchase Orders on JDE and process / endorse client invoicing
• Ensure a working escalation process is in place and establish a rota for call outs with the team
• Escalate any emergencies connected with the facilities or equipment
• Principle point of contact for Colleagues in the London sites
• Liaise with FM vendors regarding service visits with assistance from the security Team
• Ensure office equipment is working and has sufficient supplies
• Office inspections, recording any faults
• Carry out cleaning audits in conjunction with the cleaning Vendor
• Assist in keeping FM Location Operational Manual and Playbooks up to date
• Ensure a professional and courteous working relationship is maintained with the Landlords and their representatives in both buildings
• Responsibility for the continual development of the FMC
• Setting of targets and training for the FMC
• Ensure that all vendors passes are returned and that NDA’s are completed and filed
• Manage client expectations around cover for events and specific requirements, ensuring that all stakeholders are informed and that actions and responsibilities are fully understood by all
• Identify any service shortfalls
• Ensure that all PPM’s are carried out as scheduled
• Manage the stock room, including stock levels
• Manage the outsourced postal / courier service

Experience Required:

• Strong proven experience in an FM or related services environment
• Responsible for multiple services at site level
• Good knowledge of Facilities Management SLA’s / KPI’s
• Experience in dealing with suppliers / contractors
• IT literate – Microsoft packages
• Good understanding of FM service contracts and negotiations
• Strong communicator with confident oral and written skills
• Good administration skills with an eye for detail
• Strong customer service ethic
• Team player mind-set
• Ability to work to pressured deadlines and take on challenges when required