Assistant Manager

Middlesbrough, Yorkshire
Priority Recruitment
Job Title: Assistant ManagerLocation: MiddlesbroughBasic Salary: £30,000OTE: £36,000 – £44,000+ per annumShift and schedule: Trading hours are 9 am – 5:30 pm, Monday to Saturday, and 10:30 am – 4:30 pm on Sundays. 5 over 7 day working patternPriority Recruitment are pleased to present this exciting opportunity for an Assistant Store Leader based in the Middlesbrough area.This opportunity offers complete autonomy, a defined progression path, and the chance to be part of an award-winning sales team. With industry-leading support and a tailored training platform, this role offers plenty of opportunities for personal and professional growth. Our client is a leading telecoms brand, priding themselves on providing some of the most competitive mobile and broadband contracts and deals on the hottest new phones and accessories.Are you an experienced Assistant Manager or a Retail/Sales Management professional ready to step into a dynamic new role?What’s in it for you:

• Starting salary of £30,000 per annum.
• Monthly commission, paid on performance, with an uncapped structure that rewards results.
• Join an award-winning franchise recognised for excellence within the telecoms industry.
• Enjoy exclusive staff discounts on phones, plans, and accessories – plus extended perks for friends and family.
• Access premium accessories at cost price – ideal for tech lovers and savvy savers alike.
• Regular team incentives, social events, and monthly recognition awards to celebrate wins and keep things fun.

More about the role:

• Welcoming customers into the store and setting the tone for a professional, approachable, and customer-first environment.
• Leading by example on the shop floor – offering tailored advice on mobile plans, handsets, broadband, and tech accessories based on each customer’s needs.
• Managing day-to-day operations, ensuring the team delivers outstanding service and achieves commercial targets.
• Coaching and motivating team members to hit KPIs, build product knowledge, and grow confidence in selling and upselling telecom solutions.
• Overseeing the sales floor – stepping in to support team members, resolve customer queries, and drive performance.
• Monitoring and maintaining stock levels, processing deliveries, and ensuring all products are merchandised in line with brand standards.
• Handling transactions, returns, and customer escalations with confidence and care, ensuring every customer leaves satisfied.
• Taking ownership of store presentation, compliance, and cleanliness, ensuring everything’s running smoothly behind the scenes.
• Reporting on daily/weekly sales figures, identifying areas for improvement, and putting plans in place to boost results.
• Feeding back insights to area managers and the wider franchise group to help shape promotions, training needs, and operational improvements.
• Bringing energy, organisation, and initiative, you’re the go-to person when things need sorting quickly and effectively.

Successful Applicant:

• Telecoms experience essential.
• At least one year of management experience, as this is the client’s busiest location.
• Confident leading from the front – experienced in coaching and motivating teams to smash sales targets.
• Thrives in fast-paced, target-driven settings where every day brings something new.
• Strong track record of delivering results, both individually and through others.
• Hands-on and proactive – just as comfortable rolling up your sleeves on the shop floor as you are reviewing performance.
• Passionate about tech and telecoms – stays up to date with the latest products, plans, and market trends.
• Clear, confident communicator who knows how to get the best out of their team and build customer trust.
• Positive, solutions-focused attitude – driven by hitting goals and creating a brilliant in-store experience.
• Comfortable working independently and making decisions that benefit the team, the customer, and the business.

About Priority RecruitmentWe are a retail specialist agency, established in 2012 with a unique goal in mind: to create genuinely awesome recruitment experiences with a personal touch.Rated 4.9/5 on Google, we value our staff and go out of our way to ensure they have a positive experience with us and our clients. Whether you’re an experienced Assistant Manager or are ready for the next step in your managerial career, this is an incredible opportunity to become a part of an ambitious and successful brand.Apply now for more details, we’d love to hear from you!