AV Service Account Manager

Concept Human Solutions

UNDERSTANDING, SERVICE, TRUST

3 Words that Guarantee Results in Recruitment

Service Account Manager

London salary circa £60,000

One of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, they have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

To develop and manage existing and new Service Accounts & Contracts . To identify, target and develop new business opportunities for proAV Support Services Division to increase market share.

Key Responsibilities

• To prepare and issue maintenance contracts and support proposals

• To assist in the preparation of Service tender returns

• To attend any post tender interviews in support of the Projects Sales Teams

• To account manage named Service accounts to ensure all Service activities are carried out to the clients satisfaction to ensure renewal of the Service Contract

• Attendance at regular Account Management meetings as required

• Minuting of Service meetings and implementation of any Service actions that may arise

• Ongoing Service development of Service accounts

• Problem resolution on all contracts as required

• To be a first point of Service escalation in the circumstances where clients are unhappy with contracted Services being delivered

• Full coordination with Service Operations teams and Customer Service Agents

• Preparation and delivery of monthly Service reports

• To ensure all Services are being delivered in line with those contracted

• To be fully conversant with the Service Catalogue and to be able to sell all Services confidently into current and new Service accounts

• To gain a thorough understanding of the market place and identify key business opportunities where existing contracts not currently serviced by proAV are coming up for renewal / re-tender

• To take opportunities from initial contact to negotiating and closing the sale

• To become fully conversant with proAV service offerings and be able to sell these effectively into new accounts

• To identify, develop and work with strategic partners to assist in the growth of the business

• Generate single and multi-year support contracts

• Identification any potential AV and videoconferencing project opportunities (although these will be progressed by a different team)

A

Benefits: Excellent salary package

Company Pension Scheme

23 days holiday plus bank holidays per annum

of service January to December) to 25 during 3rd year

Life Assurance (4 x annual salary)

Private medical insurance (after probation period)

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