Building Solutions/Contracts Coordinator

Northampton, Northamptonshire
The Graduate

Our client operates across the insurance and building repairs sectors and has a requirement for a bright professional, ideally with some experience working in a construction/trades/property maintenance/DIY related role to join this firm in a varied challenging role.

Working for this firm operating in the building repairs and disaster management sector you will have great scope to progress.

You will coordinate the day to day works fulfilled by company employees and/or directly engaged trades with focus on the planning and facilitating the components to successfully conduct the works and increasing the Company’s profitability.

Responsibilities:

• Liaise with direct trades/contractors to book works, arrange materials, and answer job queries. Escalating queries and issues to appropriate management as required.
• Purchase materials and hire plant for approved works, conducting a price comparison appropriate to the value of the item(s) being purchased.
• Manage the hiring and off hiring of all plant, including management of the communication between the hire firm and site, and ensuring equipment is received and returned as planned.
• Reconcile actual costs against estimated costs.
• Ensure the customer is updated every 5 days throughout the repair process.
• Provide a cost saving approach when ordering materials, authorising contractors and allocating work throughout the repair process.
• Manage and maintain file notes, image/document uploads to ensure files can be easily reviewed and understood.
• Manage the customer, client and claimant’s experience throughout the repair process.
• Collate all required documents for repairs including Site Packs and Risk Assessments referring to appropriate staff for review where required.
• Responsibility for ensuring the welfare of direct trades is planned and managed prior to operatives arriving on site including welfare facilities, accommodation and weather.
• Conduct end of day checks with trades and where necessary, communicate/escalate issues to the appropriate site manager or member of management.
• Obtain quotes from suppliers/specialists and source specialists’ materials.
• Raise and issue purchase order, purchase orders over £1,000 require approval from your line manager/lead.
• Manage your inbox ensuring the content is actioned appropriately.
• Identify and refer variation order and refer any additional costs to line manager.
• Arrange Emergency Call Out’s where required.

General:

• Maintaining working relationships with clients, suppliers and colleagues.
• Update Helios with accurate concise notes ensuring workflows and reminders are updated.
• Respond to urgent correspondence, calls and requests with immediacy.
• Respond to non-urgent correspondence and calls within a maximum of 24 working hours.
• Actioning any other regular or irregular duties requested by management or a colleague on behalf of management.
• Meet client and company service levels specific to the actions you undertake.
• Look for and implement improvements to your duties.

PERSON SPECIFICATION:

• Relevant degree/graduate caliber
• Proven relevant experience – this could be part time or full time experience, whether its working within property, on a trades desk or in the construction sector
• Numerate with the ability to analyse costings
• Ability to work to deadlines
• Personable and approachable
• Looking for a career, further training & progression
• Ability to communicate effectively on all levels
• Excellent attention to detail
• Analytical
• IT literate and able to pick up new systems
• Ability to work on own initiative and manage own workload

HOURS OF WORK: 8.45-5.00pm Monday to Friday with 1 Lunch

HOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday.

BENEFITS: Excellent progression. Company pension which increases with time served, an industry leading maternity policy, £500 wellbeing payment at annual review, loyalty bonus at milestone years, Support to continue training and paid for professional qualifications, access to a Rising Stars programme and equal support for mental and physical wellbeing.