Building Support Manager -Transport for London

Reed

We are recruiting four Building Support Managers to support the day-to-day operational delivery of Facilities services across TfL Group Head Office buildings.

Reporting to the Building Manager, you will manage on-site facilities operations, coordinate contractors, ensure health and safety compliance, and act as the single point of contact for building occupants on all Facilities-related matters.

This is a hands-on, operational role, suited to candidates with solid Facilities Management experience who enjoy working on site, dealing with people, solving problems and keeping buildings safe, compliant and fully operational.

Contract: 6 months Initially with a potential of extension

Location: Different TfL locations around London

Payrate: £123 per day Umbrella

Working Hours: Monday to Friday 8:00am to 6:00pm

Working Pattern: Fully office based

About the team

The Facilities Operations team is responsible for asset maintenance, facilities service delivery and health & safety compliance across TfL Group Head Office buildings in London.

You will join a close-knit team of 4-5 Building Support Managers, collectively supporting multiple office buildings and working closely with the Building Manager, Operations Managers, contractors and building occupants.

Key responsibilitiesFacilities Management

• Support the daily on-site delivery of Facilities service contracts, ensuring works are carried out in line with contract requirements, TfL policies and health & safety standards.
• Monitor contractor performance and escalate issues where service delivery or compliance falls below expectations.
• Carry out regular building inspections to identify maintenance issues, minor works and repairs, ensuring buildings remain safe, compliant and comfortable.
• Maintain accurate building records including statutory certificates, maintenance records, licences, floor plans and contracts, in line with audit requirements.
• Support business continuity arrangements and assist during emergency situations, including attendance outside normal working hours where required.

Health & Safety

• Ensure compliance with relevant health & safety legislation, TfL procedures and the Safety Management System.
• Support the management of site emergencies and incident response.
• Participate in House Committee and Health & Safety meetings, providing practical advice and follow-up actions.
• Assist with contractor audits to ensure safe working practices are followed.

Procurement & Financial Support

• Verify invoices for payment and confirm completion of works.
• Support monitoring of site expenditure against agreed budgets.
• Assist with raising requisitions, producing basic specifications and liaising with Procurement as required.

Customer Service

• Act as a professional and approachable point of contact for building occupants on Facilities matters.
• Monitor Help Desk performance to ensure issues are logged, tracked and resolved in a timely manner.
• Coordinate contractor activity to minimise disruption to building users.

Project Support

• Support the delivery of minor maintenance and facilities-related works, ensuring they are completed safely, on time and to an acceptable standard.

What we’re looking forEssential

• Experience providing direct Facilities Management support within an office or commercial environment.
• Good working knowledge of building operations, contractor coordination and on-site service delivery.
• Strong interpersonal and communication skills, with the confidence to deal with a wide range of stakeholders, from building occupants to contractors.
• A proactive, flexible approach and the ability to work effectively in a busy, operational environment.
• Competent IT skills, including Microsoft Outlook and MS Office.
• Willingness to participate in on-call arrangements and attend site outside normal hours when required.

Desirable

• Experience working across multiple buildings or sites.
• Exposure to Health & Safety compliance within a facilities environment.
• IOSH and/or NEBOSH qualifications (or working towards).
• Experience supporting senior or executive-occupied office environments.
• Basic budget monitoring or financial administration experience within FM.

Typical day

• Checking contractor activity and site compliance
• Carrying out building inspections
• Following up maintenance issues raised through the Help Desk
• Engaging with building occupants and stakeholders
• Updating records and responding to operational issues as they arise

Why apply?

This is a great opportunity to gain hands-on experience supporting the operation of large, high-profile office buildings within a well-established Facilities team, offering exposure to contractor management, health & safety, building operations and stakeholder engagement.