Business and Operational Director

Knewin
Job summary Join a well-functioning, friendly charity, providing a psychotherapy service to people with complex trauma-related dissociative disorders, who are referred and funded by the NHS. Reporting directly to the Chief Executive you will co-ordinate and contribute to strategy and business plans and lead the non-clinical operation of the service. The role is varied and wide ranging. As well as the day-to-day operation of the service, areas of responsibility include securing funding for patients from NHS Integrated Care Boards (ICBs), information, communications, policy development and human resources, in an environment that supports getting things done. Youll also be responsible for business development, including developing, costing and marketing new activities. Supported by a strong administrative team and working collaboratively with expert clinicians, this is a demanding yet rewarding job. Youll be expected to be clinic based for approximately eighty per cent of your time and CDS UK supports flexible working.

Applicants will need experience of operational management, delivering service improvements, excellent staff management and team work skills and the ability to handle the business development aspects of the role. Understanding NHS structures and processes will be an advantage.

Main duties of the job To lead on all business areas and the non-clinical operational management of CDS UK, this will include;

• supporting the CEO and Board of Trustees by co-ordinating and contributing to strategy, development and business planning
• overseeing funding applications and the flow of patients from referral to assessment to treatment, to ensure funding applications and patients progress as quickly and efficiently as possible
• developing and implementing policy in a wide range of areas from human resources to patient records to estates to information governance
• developing and implementing standard operating procedures for CDS UK.

The postholder will also manage the CDS UK business and administrative team. CDS UK will contract with a business consultant who can lead specific areas for agreed time periods and provide support in other areas. Other consultants and contractors will also be employed to support this area of work such as a human resources consultant, information technology and management provider and information governance contractor and work will also be delegated to the administrative team.

About us The Clinic for Dissociative Studies is a psychotherapy service, offering assessment and long-term specialist outpatient treatment to people with dissociative disorders. Its patients have often suffered the most extreme forms of abuse over a long-period and represent one of the most vulnerable and complex client groups. The Clinic is a charity and an Independent Provider to the NHS, and is subcontracted by NHS commissioning organisations nationally on a discretionary per-patient basis, where local mental health services are unable to provide appropriate treatment

Date posted 02 February 2024

Pay scheme Agenda for change

Band Band 8b

Salary £65,570 to £75,560 a year Includes HCAS

Contract Permanent

Working pattern Full-time, Part-time, Flexible working, Home or remote working, Compressed hours

Reference number B0446-24-0000

Job locations 35 Tottenham Lane

London

N8 9BD

Job description Job responsibilities KEY TASKS

Business Development

• To support the Board of Trustees and Chief Executive in the business aspects of CDS UKs strategy and annual plans, for example;
• To lead on the development and implementation of the Business Plan Develop, cost and market new services in conjunction with clinical colleagues
• Apply for grants, fundraise, develop project plans, respond to requests for training or clinical services, maintain a register of prospects.
• Lead on setting tariffs, costing methodology and advising on renumeration for contractors.
• Play a key role in developing partnerships including other organisations which provide services to people with dissociative disorders, and other potential partnerships, including the NHS

Operational Management

• Overseeing funding applications and the flow of patients from referral to assessment to treatment, to ensure funding applications progress as quickly and efficiently as possible and are successful.
• To identify and address any issues which impact on ongoing funding (e.g. treatment interruption), ensuring they are wherever possible resolved quickly and effectively with commissioners. Most patients are referred by the NHS and funded by NHS Integrated Care Boards (ICBs).
• Oversee the timeliness and quality of clinical reports, including treatment update reports and discharge reports for the ICB and referrers. Accountable for the overall operation of the non-clinical aspects of CDS UK, always seeking to improve the effectiveness, quality and efficiency of processes and ensuring systems (e.g. information or recruitment systems), and the environments people work in, are fit for purpose.
• Take a lead role in Information Governance (IG) working closely with IG consultants and ensuring CDS UK complies with legislation, including meeting the requirements of the data security toolkit and ensuring all staff complete regular IG training.
• Ensure the quality of data and compliance with procedures is audited and reviewed on an ongoing basis and that any necessary corrective action is swift and effective.
• To ensure projects in the business plan are appropriately managed and completed, this will include leading projects and project managing others.
• To ensure the organisation complies with legal requirements, including charity law, employment law and information governance requirements
• To ensure that staff and associates meet the contractual requirements of CDS UK (e.g. associates maintaining professional registration).

Policy

• Maintain a policy overview document and ensure momentum is maintained in developing, ratifying and implementing policies.
• To lead on the development and implementation of non-clinical policies and procedures including charity commission requirements, health and safety, estates, human resources, complaints, corporate and patient records, patient referrals and funding, risk management strategy, incidents and maintenance of associated registers, information management and technology, information governance, GDPR, data quality, confidentiality, training requests and funding.
• Ensure CDS UK has the appropriate policies in place to meet the requirements of an NHS commissioned service and the specific requirements of contracts for individual patient contracts.

Management

• To manage the business and administrative team and develop a high-performance culture and a team which is responsive, with a can-do attitude and a determination to make a difference
• To lead, supervise and oversee the human resource work of the Executive Assistant.

Supplier Contracts

• To manage with the Office and Referrals Manager, the non-financial supplier contracts including, but not limited to; information technology, GDPR, insurance, human resources.
• To be responsible for contracting for specific pieces of work as required e.g. estates work, website, public relations and communication, supported by the Office and Referrals Manager.

Budget and Administration of Funds

• To support annual budget setting and the production of quarterly budget reports, by leading on estimating and reporting on income and inputting into the annual expenditure budget, working closely with the Head of Finance, business consultant and Chief Executive.

To administer the two charitable funds CDS UK is responsible for. Performance management

• To play a key role in the development of performance indicators for CDS UK and regular reporting against these.

External Communications and Public Relations

• To lead the development of a communication and public relations strategy and oversee implementation.

External Environment

• To keep track of national priorities, areas of interest, policy development and the current practice of relevant NHS bodies (e.g. NHS England, ICBs) as they relate to the work of CDS UK and to ensure CDS UK influences these where appropriate and possible.

Training

• In conjunction with others responsible for training, to ensure appropriate training programmes are in place for new starters, for new policies and for an annual training programme and design and deliver relevant aspects of training.

Contracts with Commissioners, Contractors and Funding Requests

• Responsible for monitoring and pursuing funding requests for patients, training and research.
• Ensure comprehensive and up to date records are maintained and CDS UK complies with individual requirements in each contract.
• Ensure costing agreements are in place for each contractor delivering services to patients.
• Liaise and negotiate with commissioners as appropriate usually in regard to a named patient.

Other Tasks

• To undertake other tasks commensurate with the role.

Job description Job responsibilities KEY TASKS

Business Development

• To support the Board of Trustees and Chief Executive in the business aspects of CDS UKs strategy and annual plans, for example;
• To lead on the development and implementation of the Business Plan Develop . click apply for full job details