Business Services Lead

Cheltenham, Gloucestershire
National Trust
Summary

Are you an engaging, proactive individual who is known for exceptional organisational and people skills, along with a love for delivering first class customer service? If so, then we have a fantastic opportunity for you to join our Cotswolds Portfolio as a Business Services Lead, supporting the Cotswold Countryside team in their day-to-day delivery.

The role will be leading excellent businesses services for our team and for our visitors, providing an oversight of our workplaces alongside our facilities and business services teams. Part of the role will involve supporting the Ebworth nature workstream, a project which aims to increase biodiversity and create more spaces for nature on the estate

This is a part time role, 0.6FTE (22.5 hours per week), offering flexibility to the right candidate. Including working around school hours.

What it’s like to work here

The National Trust is a lively organisation, and the Cotswolds Countryside portfolio in particular is ambitious, with a number of large-scale projects currently underway, with an emphasis on delivering a thriving network of connected habitats as part of our nature recovery work. We pride ourselves on our culture of asking for help and offering it in return when we can, something in which this role will play a critical role.

You will be based at the staff hub at one of our sites at either Sherborne (GL54 3DW) or Woodchester Park (GL10 3UH), but will expect to travel between Sherborne, Woodchester and Ebworth as part of regular working.

Working at our sites comes with the invaluable perk of access to historic landscapes which are the perfect setting for a lunch time walk.

You will also experience work and team days at other sites in our portfolio.

What you’ll be doing

This role will be working alongside the Business Services and Facilities team in its support of the wider Cotswolds Portfolio. Reporting directly to the Facilities Manager, but with key links to other business services colleagues and the Project Manager for the Ebworth workstream. You’ll be integral to the oversight of NT offices in the portfolio and ensuring that the team has a productive and compliant place to work. This may be through delegation, support or direct work.

Key responsibilities may include:

• Managing the soft facilities for the offices and ensuring the delivery of essential compliance tasks (eg testing alarms, meter reads, compliance checks)

• Managing services and contracts for our sites (for example waste and pest control)

• Delivery of basic reactive maintenance activities

• Arranging and hosting contractors

• Providing excellent customer service through answering phones, managing bookings, and welcoming visitors

• Maintaining our online Sharepoint page, property and compliance systems and providing guidance to colleagues on how best to use them

• Finance support such as tracking spend, requesting purchase orders etc.

• Identifying opportunities to improve our working practices and helping to execute positive change

• General administration support, such as minute taking, planning meetings etc.

• Ensuring adequate supplies of consumables are available (cleaning materials, stationery, tea, coffee, etc).

• Administration of emergency plans to ensure they remain up to date

Who we’re looking for We’d love to hear from you if you’re:

• highly organised, proactive, full of new ideas, willing to lead for change and deliver results.

• a role model and with good leadership skills, able to build a vision and encourage others to follow you to make it happen.

• a strong communicator who can confidently and clearly present their ideas and those of others.

• a strategic problem solver who can understand how things fit together and spot the opportunities that appear.

• a process thinker with an inquiring mind who can explore the intricacies of how things work and what we can do to improve them.

• a confident multi-tasker, happy to roll their sleeves up and help us get the job done and able to prioritise their own workload.

• a skilled IT user, able to learn and explore new technology and systems as well as share the knowledge with others.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.