Business Support Administrator

Willis Towers Watson
Description

A fantastic opportunity has arisen for an experienced Administrator to join Willis Towers Watson working within our modern, open plan office in Edinburgh city centre. This is an office-based role working 35 hours per week Monday to Friday, 8.30 to 4.30.

This role offers both challenges and rewards, involving direct collaboration with our team and various internal departments. Comprehensive training is provided, starting with a new starter induction and continuing with further development opportunities. The ideal candidate will have prior experience in a similar position, the ability to work independently, a proactive mindset, and a passion for taking initiative.

The Role.

Ensuring a consistent and dependable high-level of administrative support is provided to the team at all times, you will be responsible for, but not limited to:

• Calendar management and communication
• Meeting preparation and support (scheduling, monitoring attendance, catering, AV setup, IT requirements, venue/event support, preparation of meeting materials and note-taking as required)
• Providing support to Office Manager / Team to ensure housekeep standards are maintained to the highest levels at all time.
• Accurate/timely completion of timesheets and expenses
• Arranging travel, mailbox management (using initiative and with minimal intervention).
• Follow and comply with the internal Records Management systems
• File client materials in line with records management procedure
• Production of client materials; create reports, letters, meeting notes, presentations in accordance with company templates, branding and house style, produce client-ready template material, proofreading non-technical material.
• Strong working knowledge of excel would be required for comprehensive billing and financial management; preparing complex client billing accurately and on time each month, budget tracking, production and interpretation of management information reporting.
• Support on client contracting; client research support, load contracts onto relevant database, assist with internal financial project code setup.
• Maintenance of our internal client management systems; maintain contact information and publication lists, add proposals, activities and mailings as required, system reporting and management, pipeline management and reporting. Ensuring that you/your Consultants always follow and adhere to our Professional Excellence standards at all times.
• All aspects of visitor and client liaison, including welcoming visitors/clients, setting up meeting facilities, arranging for catering for meetings and daily office use, interacting with other departments such as Information Technology, Facilities etc.

Qualifications

The Requirements:

The technical skillset should include an advanced understanding of the Microsoft Office 365 suite (Word, PowerPoint, Outlook, MS Teams), a good understanding of Excel, a strong command of the English language, including spelling and grammar, a good level of numeracy, and accurate typing/data entry efficiency.

Personal attributes should include:

• The ability to work as part of a team is key, you must be willing to actively participate and contribute and use your initiative to help
• You need to be a strong communicator, with clear written and oral communication skills
• The ability to be persistent and persuasive withcolleagues at all levels within the business
• Strong customer service and client focused
• Solution focused
• Attention to detail
• The ability to handle sensitive information in an appropriate manner
• Excellent organizational skills, with the ability to estimate workload, priorities and work to agreed timescales reliably
• Have a flexible approach in undertaking a variety of responsibilities, capable of handling and providing creative solutions to problems

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.