Business Support Co-ordinator

Bedford, Bedfordshire
Advancing People

Do you have experience in Sales Administration, Logistics or Order Processing?

Fancy working somewhere with an onsite gym, free parking, subsidised food and a hybrid work pattern? If so, read on!

Duties:-

• Process Customer orders accurately and in a timely fashion, providing feedback to customers on delivery eta.
• Proactively deals with customer support messages via telephone or Web promptly to enhance the customer service experience.
• Accurately records and logs interaction with customers and updates account information within SAP and able to retrieve this information to create reports for management
• Responds to queries as they arise, liaising with other departments (where necessary) to resolve issues in a timely manner.
• Highlights/escalates potential issues to line manager, sales team and Operations Manager as appropriate
• Maintains a good level of knowledge on SAP systems. Familiar with the functions of the system to log in and respond to customer complaints
• Ensures sensitive information and financial records are kept private and confidential, in compliance with GDPR.
• Works with management to maintain best practices for efficient communication with customers
• Develops and maintains knowledge of SAP, including the functions of the system to log in and respond to customer complaints
• Maintain up to date knowledge of company policies and procedures to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery; ensuring company policy is properly applied to customer solutions
• Keeps up to date with product range and product knowledge, including new products, services, and promotions on sales.
• Understanding of POD & Delivery Systems
• Applies training received on Ultimate Customer Service Programme (UCSP)
• Contributes to bottom lines sales by increasing customer satisfaction
• Generates and organises a collection of authorised returns when requested. Works closely with Credit Control if accounts go near or over their account limits and communicate this information to all relevant parties.
• A good knowledge of Condition pricing and how it is applied within a Sales Order
• Provides support for customers when logistics issues occur. Minimise logistics costs where possible.

Candidate Requirements:

• Previous experience working with SAP
• Experience in contracts, project sales etc
• Exceptional administration, planning and organisational skills.
• Excellent verbal and written communication skills.
• Ability to remain discreet and retain confidential information
• Ability to work independently as well as in a team environment.
• Ability to build strong working relationships with colleagues and customers
• Highly motivated, with a positive ‘can-do’ attitude & tenacity
• Ability to flex working style and activity to best meet the needs of the business
• Resilient, with the ability to prioritise and stay calm and collected under pressure
• High level of proficiency in the use of Microsoft office tools (Word, Excel and Powerpoint)
• Wanting to learn and develop

Location: Bedford office/hybrid

Salary: 25,000

Package: 10% OTE Performance Bonus + 26 days per annum holiday (exclusive of bank holidays) + Pension (6% Employer Contribution/3% Employee Contribution) + Life Assurance

Advancing People – Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.