Business Support Officer

City, Cardiff
Acorn by Synergie

S&you Recruitment are pleased to again be supporting our partner the Welsh Sports Association as they look to recruit a Business Support Officer.

The main purpose of the role is to provide an efficient and responsive administration service to the Welsh Sports Association (WSA) and its members. The post-holder will be the first point of contact for initial enquiries and shall play a key customer service role in all aspects of the business, particularly within the context of our safeguarding services. The ability to speak Welsh is advantageous. Full training will be provided to the successful candidate.

Key Responsibilities:

• Responding to general queries on all matters relating to the WSA and its trading company Vibrant Nation, which includes the bilingual DBS helpline.
• Building strong relationships with staff and external stakeholders who use our DBS Service.
• Answering incoming calls and redirecting to relevant team member.
• Providing customer support when able or redirecting to relevant department.
• Supporting the administration of the WSA’s DBS service.
• Support the provision of current contracts, projects & membership services, which will include:
  • Co-ordination of meetings.
  • Liaison with the call handler service for the provision of the members’ helpline.
  • Administration services to other organisations as decided by WSA.
• Procuring the best rates when booking venues, transport and accommodation for the WSA team when required.
• Working with and for WSA members on special business support tasks and projects
• All and any other duties as reasonably requested by the Business Support Manager.

Person Specification:

Education, Experience and Qualifications:

• Proven experience in an administrative role, preferably in an office environment.
• Additional qualifications in office administration, business administration, or related fields are advantageous.

Essential

• Excellent customer service and communication skills.
• Strong organisational skills and time management abilities.
• Ability to multitask and prioritise tasks effectively.
• Experience with office software such as Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and administrative systems.
• Problem-solving skills and ability to work independently as well as part of a team.
• Reliability and dependability in meeting job responsibilities and deadlines.
• Good attention to detail.
• Flexible approach to working hours when required.

Desirable

• Experience with customer service or client-facing roles
• Ability to speak Welsh. Please note that part of the interview will be conducted in Welsh.
• Knowledge of the Sport and Leisure sector

How to Apply

To apply for this role, please send your CV and a one-page cover letter outlining why you believe you are suitable for the role evidencing against the job description and person specification to

Closing date for applications is Monday 12th August 2024

Interview date: Monday 19th August 2024

The Welsh Sports Association offers good working conditions in a city centre office, with free parking. We have a hybrid working policy, a healthcare plan and a Nest Personal Pension Scheme.

The WSA strives to become a leading employer that reflects the communities of Wales while creating an inclusive, diverse and supportive workplace for all employees. As an equal opportunities employer, we welcome applications from women and individuals who identify as LGBTQ+, Black, Asian, and Mixed-Heritage backgrounds.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

All applicants must have the right to work in the UK.

For more information please contact Steffan Howells on (phone number removed) or e-mail

Acorn by Synergie acts as an employment agency for permanent recruitment.