Business Systems, Delivery & Change Manager

Birchanger, Hertfordshire
Solus Accident Repair Centres
Overview

We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy.

You will provide leadership across business systems management, project delivery, and strategic change – ensuring solutions are well-designed, well-governed, and successfully adopted.

The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business.

Responsibilities

• Define and own the strategic direction for business systems, ensuring alignment to Solus’ technology roadmap and business goals.
• Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity.
• Make decisions on technology investments, supplier contracts, and commercial evaluations.
• Approve and govern system changes, ensuring security, architectural integrity and operational stability.
• Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management.
• Make people-leadership decisions including performance management, capability development, and team structure.
• Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met.

Strategic Leadership:

• Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution.

• Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance.

• Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change.

People Leadership & Team Development:

• Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression.

• Develop team members through coaching, mentoring, training and succession planning.

• Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement.

• Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies.

Delivery & Change Ownership:

• Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking.

• Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance.

• Oversee delivery risks, RAID management and cross-functional dependencies.

• Ensure systems changes are safe, secure, tested, and supported at go-live.

Business Systems Management:

• Oversee the lifecycle of key business systems – including upgrades, vendor management, integrations, and enhancement roadmaps.

• Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records.

• Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations.

• Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience.

Stakeholder Leadership:

• Build strong relationships with business leaders, operational managers, suppliers, and technology partners.

• Communicate complex technical and delivery topics clearly at senior level.

• Represent Technology at governance boards, steering groups, and executive forums.

Financial Leadership:

• Manage budgets for systems, suppliers, licences, and delivery resources.

• Ensure cost-effective delivery and maximise value for money from suppliers and change activity.

Qualifications

• Degree in IT, Technology, Business Management or related field.
• Strong evidence of leadership in technology delivery, business systems or change management.
• Certifications beneficial:
  • ITIL (governance & service management)
  • Agile/Scrum/Scaled Agile
  • Project/Programme Management (PMP, MSP, Prince2)
  • Change Management (APMG/PROSCI)
• Experience managing budgets, suppliers and enterprise-scale change functions.

Skills and experience

• Strong leadership capability: team leadership, coaching, performance management.
• Deep understanding of business systems, integrations, software delivery lifecycle, and enterprise change management.
• Ability to oversee complex delivery portfolios, balancing capacity, risk and value.
• Advanced stakeholder management and influencing skills across senior levels.
• Knowledge of technology strategy, architecture governance, and vendor management.
• Strong analytical, commercial and problem-solving skills.
• Experience managing multidisciplinary teams in fast-paced environments.
• Ability to constructively challenge, make decisive recommendations, and deliver difficult messages.
• Demonstrated ability to shape culture, drive behavioural change and embed new ways of working.

Who are Solus?

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply-your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.