Case Manager

The Health and Care Professions Council (HCPC)
The HCPC is looking for passionate, dedicated individuals who genuinely care about protecting the public and upholding regulatory standards across healthcare to join their Fitness to Practise team as Case Managers. We are currently recruiting for both permanent and fixed term contracts.

Purpose and Main Duties
This is a critical role within our organisation, where our Case Managers gather and assess information to ensure that the right regulatory action is taken to manage any risk to public protection. Our colleagues need to be empathetic and aware of our aim of being a compassionate regulator in all of our interactions.

As a Case Manager you will conduct fair, proportionate, effective and timely fitness to practise investigations, and progress cases to the Investigating Committee for a decision. You will also be responsible for effectively identifying and progressing high-risk cases.

Some primary duties and responsibilities include:

• Planning and investigating a varied caseload, effectively progressing cases through to the next stage of investigation in a timely fashion.
• Proactively progressing enquiries, ensuring all necessary information and evidence is obtained and made available for the Investigating Committee Panel in line with set service standards and key performance indicators.
• Working constructively with our external stakeholders to ensure that your cases are proactively progressed in line with our policies, guidance and processes.
• Accurately assessing the risk presented in fitness to practise cases and ensuring that high-risk cases are quickly identified, prioritised and progressed for an Interim Order in line with service standards and key performance indicators.
• Analysing information and making sound, evidence-based decisions on the progression or conclusion of cases, ensuring any changes in risk are quickly identified as the case progresses and develops.

Candidate Requirements
A wide range of backgrounds are welcome and encouraged, and we are most interested in finding people who can provide agile, high-quality customer service and work collaboratively with internal and external stakeholders. The ability to assess information from different sources and make evidenced-based, transparent recommendations is key.

The successful candidates will have experience of effectively managing high volumes of varying tasks and responsibilities and an ability to build and maintain positive working relationships with key internal and external stakeholders. In addition to this, they will also have demonstrable experience of analysing large volumes of complex information and identifying the salient points. Strong analytical, critical thinking and problem-solving skills will also be key to this role.

Further information on this role is detailed in the job description and person specification.

Closing Date: Monday 25 March 2024 (All vacancies will close at 1pm)
Interview Date: Monday 08 April 2024 & Tuesday 09 April 2024