Central Support Team Leader

Bristol, Somerset
Fusion People Ltd

Fusion People are actively recruiting for an Central Support Team Leaderto work on behalf of our Bristol based client who are tasked with overseeing a large property portfolio.

Purpose of vacancy:

• Manage the back-office activities that support the operations team deliver accommodation, private rentals, office space and holiday lets across the company.
• In addition, offering hands on support by carrying out key line management duties the operations team.

Main Duty’s and Responsibilities:

• uphold company standards across property portfolio
• cover for direct reports operations and management company inboxes
• Oversee holiday lets and private rentals (occupancy, rent collection, tenancy officer)
• Monitor the maintenance and bookings inboxes to ensure they’re being adequately managed
• Onboarding and offboarding
• Line manage Emergency Accommodation department’s team leader, operations support assistants and surveyor
• Cover bookings/maintenance support when necessary
• Continuous improvement
• Data protection officer
• Deputy safeguarding
• Oversee completion of training
• Competent/fit and proper person (H&S)
• Partake in the annual policy review and implement any changes
• Ensure that internal stakeholders comply with all applicable laws, regulations, rules, and standards that apply (training, certification etc.)
• promote a positive company reputation to internal and external stakeholders
• resource planning for operations and maintenance department (including on-call rota)
• support with inventory management and stock allocation (hire log, ordering summary, stock allocation)
• cover for I.T support (CCTV, password resets, overreach system)
• Enhance communication through regular business updates
• Manage compliance with all legal & customer requirements (GDPR, H&S, Fire safety, framework agreement etc.)
• General admin
• Complaints resolution support new projects/business initiatives
• Participate in On call rota for duty manager cover
• On behalf of accounts, ensure meter readings are submitted on-time
• Oversee the group’s commercial lease agreement
• Grow profits by increasing revenue through strong negotiation skills and cost-saving through improved efficiencies
• Maintain a minimum of 98% occupancy help to manage contracts and services, address issues effectively
• Manage adherence to company policy and procedures
• Support accounts with insurance renewals/claims, as appropriate
• Monitor HMO and EPC renewals and process these on time
• Provide hands on guidance to operations to ensure daily operations run smoothly and efficiently

Skills:

• Administration
• Highly organized
• Leadership/management
• I.T
• Negotiation
• Resource allocation/ scheduling
• Time management
• Communication
• H&S/Fire safety
• safeguarding
• Property management/housing (preferred not essential)
• Revenue growth
• Effective cost-cutting

Experience:

• Housing-essential
• Property management- not essential

Salary:

• Salary expectations of £36,500 -£44,500 Per Annum depending on experience.

Full package related to the role to be discussed after successful selection for interview.

Please contact Sam Day from the Bristol Fusion People Bristol office for more details.

Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You’ll find a wide selection of vacancies on our website.