C&G Front of House Assistant

Crown and Garter
We are looking for a Front of House Assistant to join the team at the Crown and Garter. The role is predominantly based in the pub/restaurant, but supports the coffee shop as well.

This was the first Honesty coffee shop, and where it all began. A pub with rooms and restaurant as well as a coffee shop and plenty of outside seating, set in a very picturesque setting. The Crown and Garter is open 7 days a week, and serves breakfast, lunch and dinner to our residents, locals and tourists.

Hours per week: 37.5 hours

Shift Pattern: Flexible

In return for your hard work, we offer:

– Secure employment contracts
– Wages which keep up with the Real Living Wage
– Full training and opportunity to develop within the business
– Free meal on duty
– 20% off all products
– Discounted Cookery School Courses
– Employee Wellness Programme for 2024, a plan with workshops, fun challenges and information/toolkits to support staff and help promote healthy living and wellness across the group

Future opportunities

There are many opportunities within Honesty Group, and we want to help you reach your dream role. Once you’re working for us, we will work with you to progress your career in hospitality in whichever way you want to. We are very proud that all of our current supervisors and managers once started with us as Coffee Shop Assistants.

Managers: From £11.90 – £13 per hour
Supervisors: From £11.90
Area Managers
Chefs
Administration
And many more!

General Purpose

To ensure the delivery of excellent customer service in a variety of our locations in a cheerful and efficient manner to all our customers. Oversee the entire shop including the flow of customers / orders, staff activities and shop environment.

AREAS OF RESPONSIBILITY

Greeting and Seating Guests: Welcome guests as they arrive, escort them to their tables, and provide menus. Manage seating arrangements efficiently, taking into account reservations, table availability, and guest preferences.

Taking Orders: Interact with guests to take food and beverage orders accurately and promptly. Provide recommendations and answer any questions about the menu items or specials.

Delivering Food and Beverages: Ensure timely delivery of food and drinks to guests’ tables, presenting items professionally and with attention to detail. Coordinate with kitchen and bar staff to ensure orders are prepared and served correctly.

Providing Customer Service: Anticipate and address guests’ needs throughout their dining experience, including refilling drinks, clearing plates, and offering dessert or coffee options. Respond promptly to any guest requests or concerns, ensuring their satisfaction.

Processing Payments: Handle cash and credit card transactions accurately, processing payments and providing receipts to guests. Maintain a secure and organized cash register or point-of-sale system.

Maintaining Cleanliness: Keep the front-of-house area clean and tidy at all times, including dining tables, chairs, floors, and restrooms. Assist with bussing tables, resetting dining areas, and restocking supplies as needed.

Adhering to Health and Safety Standards: Follow proper food handling and safety procedures to maintain a safe and sanitary environment for guests and staff. Comply with all health and safety regulations and company policies.

Upselling and Promotion: Promote special menu items, promotions, and events to guests, encouraging them to try new dishes or beverages. Upsell additional items such as appetizers, desserts, or specialty cocktails to enhance the guest experience.

Honesty Group is an independent business operating pubs, restaurants, coffeeshops, and farm shops as well as serving our online and wholesale customers. Opened in 2014, Honesty Group now runs 15 sites across Berkshire and Hampshire, with our strong community-led values, and people-first approach separating us from our competitors. We are committed to holding ourselves to the highest standards with regards to the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers utilising fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy and happy staff. We are Real Living Wage employers.

INDFOH