Change Analyst

Manchester, Lancashire
Crown Gas & Power Ltd

Crown Gas & Power is a business gas and electricity supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, utility connections and our first-class customer service.

Since our inception in 2001, our people have put all their energy into providing gas and electricity to businesses across the UK. We encourage everyone in the business to share their ideas, successes and struggles to help achieve a common goal. Our culture is based around open doors and friendly faces and our people are honest, welcoming and relaxed. We are looking to hire like-minded people to join a friendly, fast growing, customer centric business.

• 25 days holiday
• Flexitime
• Onsite Gym
• Free Parking
• Exciting Social and Team Building Events

The Role

Our Capabilities department is responsible for ensuring that our business can operate effectively. Operating in a highly regulated industry, our business is subject to continual process and system changes, brought about by changes to regulation or legislation. Such changes, combined with our recent growth, have meant that our business has developed a suite of internally developed IT applications enabling us to comply with market changes, become efficient and above all, provide excellent customer service.

Reporting to the Change Lead, the Change Analyst will help facilitate internal changes raised by Change Proposers following our change management process.

This is very much a hybrid role fusing both Business Analysis and Delivery Manager skills.

You will be responsible for working with Change Proposers, determining the change requirements, documenting the functional specification, and overseeing the successful delivery of such changes by working with our IT Developers assigned to a change.

You will have excellent communication and interpersonal skills, and be confident at providing change updates to Change Proposers (and other relevant stakeholders) at any level. You will be the bridge between business departments and the IT development team prioritising changes and collaborating closely with stakeholders to define and deliver changes within agreed timelines.

You will also support the Change Lead with change management queries and tasks and ad-hoc needs.

The successful candidate will work in a rewarding and challenging environment ensuring our business can continue to provide a first-class service to our customers.

Responsibilities

• Engage and collaborate with Change Proposers
• Capture, understand, analyse requirements and produce functional specifications based on change requests
• Ensure documents and analytical work meets stakeholder expectations
• Ensure information is communicated and maintained in an effective manner
• Proactively identify and resolve potential problems
• Perform effective handover of specification to IT development team, software testing teams and any other relevant internal or external person
• Ensure that all management/stakeholders are kept informed of progress and any significant issues
• Perform effective version control management in all aspects of analysis/design output
• Prioritise tasks effectively and achieve delivery deadlines
• Deliver projects as part of a Stakeholder led Project team with support from the Change Lead, managing scope, dependencies, risks, timelines and resources
• Manage internal changes which have been assigned, ensuring successful delivery on time

Desired Personal Attributes

• Highly confident, self-disciplined, and autonomous
• Ability to adapt to changing priorities and project/stakeholder requirements
• Excellent verbal and written communication skills
• Excellent attention to detail
• Eagerness to learn and explore our wider business processes
• Well organised with good time management

Advantageous Skills

• Proficient in Excel
• Basic SQL skills a bonus
• Industry experience (training will be provided for the right candidate)

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions are regularly reviewed to ensure they are an accurate representation of the post.

Crown Gas & Power is a commercial energy supplier, serving UK businesses since 2001. We are known for our personalised service, competitive prices and variable length supply contracts. Our service also includes utility connections and service alterations for gas, electricity and water.