Claims Manager

Harrison Holgate

Our client, a City based insurance entity, seeks a Claims Manager. You will manage the claims department in accordance with the claims protocols and the delegated authority outlines.

The successful applicant will have prior claims experience and will be comfortable working with litigated matters. An understanding of residential conveyancing would be preferred but isn’t essential. An in-depth understanding of insurance contracts will also be useful.

Duties and Responsibilities

1. Oversee the receipt of new claims ensuring that they are processed in accordance with the claims handling guidelines and delegated authority.
2. Ensure that panel solicitors and/or surveyors are instructed in a timely manner.
3. Constantly evaluate the performance of panel law firms for its content and fees to ensure they follow the service levels agreed as set out in claims guidelines and continue to be cost effective.
4. Constantly audit performance of panel law firms to ensure the service levels are met.
5. Authorise and instruct claims and legal expense payments and work with finance to ensure payments are made in a timely manner as per our SLAs.
6. Ensure that the department is consistently operating within the limits of the delegated authority and industry best practice.
7. Monitor the business’ performance with respect to claims handling and reporting and make recommendations.
8. Ensure that all monthly claims bordereaux are accurately updated and reported on time to insurers, underwriters and the management team.
9. Prepare an internal monthly claims report for the USA.
10. Identify emerging claims trends and report accordingly to key stakeholders.