Cleaning Services Manager

Bristol, Somerset
Jones Lang Lasalle

Role Title: Area Operations Manager

Location: Bristol

Role Purpose:

Integral are looking to appoint an Area Operations Manager for their Corporate Soft Service Business. The successful candidate will be able to demonstrate and can implement innovative soft service solutions, develop a strong client relationship and be an ambassador for the brand of the company. You would be required to lead a team to deliver a first-class service across Integral’s corporate client portfolio, taking ownership of the workplace, daily operation and be responsible for ensuring all management information is co-ordinated. This is a new and exciting opportunity to be part of a growing and innovative business.

Main Duties & Responsibilities:

• To ensure that contracts are delivered to meet and exceed expectations
• Responsible for all internal and external communication relating to the corporate business you are responsible for
• Review best practice and drive new innovations to keep ahead of the soft service industry
• Drive additional service growth within the account by increasing service scope
• Provide services that support the business sustainability targets
• Attend meetings and arrange training as required to accommodate the operational structure beneath you
• Preparing management information, including but not restricted to Budget / KPI’s / SLA’s
• Ensure that TimeGate is deployed on all sites and arbitrations are completed for accurate payment of employees
• Be responsible for the P&L of the accounts ensuring that budgets are met.
• Attend weekly and monthly operations meetings as required and present the collated information
• Planning cover as required for absence such as Holiday and Sickness.
• Ensuring all onsite services comply with current Health and Safety legislation inclusive of Risk Assessments and Safe Systems of Work

Essential Qualifications & Experience:

• Previous experience and solid knowledge of the Cleaning and Soft Service business
• Knowledge of cleaning equipment, cleaning solutions and substances (COSHH)
• Management experience across a broad sector of Clients
• Experience in working in a client demanding environment
• Ability to manage and coordinate from a distance
• Experience with working in a diverse and inclusive business
• Conversant with IT Packages including but not limited Microsoft Office
• Excellent communication skills
• Must possess a valid driver’s license
• Can work within a team and as an individual
• Ability to motivate others in the Soft Services environment

Key Attributes

• Focus on the success of the delivery of a high-quality soft service performance
• Successful deployment of recycling processes meeting the sustainability targets set by the organisation (Where applicable)
• Flexible attitude towards working relationships and practices
• People person – Team player
• Strong mentoring abilities
• Open communication and transparency when liaising with all stakeholders
• Open to listening, understanding, and implementing new ideas, concepts, and practices
• Ability to drive technical solutions within the scope of service

Employee Benefits:

• 25 days holiday plus bank holidays (pro rata into shifts for shift workers)
• Company funded health cash plan
• Ability to buy and sell holidays – buy 5 days & sell 2 days
• Life assurance
• Auto-enrolment company pension scheme
• Employee Assistance Program (EAP)
• Cycle to work scheme
• Purchase an electric vehicle via salary sacrifice
• Employee discounts with various brands
• Learning and development programs, training and career opportunities.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you

Apply today at careers.integral.co.uk