Client Manager

Groundwork London

Client Manager

Job Type: Fixed Term (12 months maternity cover)

Location: London. (London offices & premises / hybrid working)

Salary: £32,000 per annum.

Hours: 37.5 per week

Our client works with communities across the capital to transform their lives and the places where they live. They have been at the forefront of social and environmental regeneration in London for over 25 years, and today they have a simple mission: to create better places, improve people s prospects, and promote greener living and working.

The Role

The company is looking for a dynamic Client Manager to join their award winning Green Doctor service. In this client facing role, you will manage a portfolio of contracts delivering home energy and support which combines one-to-one energy saving advice with installations of low-cost devices in households to save water and energy, keeping people warmer in their homes and moving them out of fuel poverty.

Key Responsibilities

• Lead and manage Green Doctor contracts in London, from mobilisation and management to monitoring, evaluation and reporting.
• Manage project outreach team ensuring the contracts and service is promoted across London.
• Ensure systems and procedures are implemented to ensure professional best practice and compliance with internal and funder requirements.
• Lead client management including the lead contact, quarterly reporting, beneficiary data management and financial management.
• Line-manage outreach team members.

Skills & Qualifications

• An outstanding contract manager, experienced in managing multiple contracts and budgets at the same time
• Someone who excels at creating and maintaining positive relationships with clients
• An excellent communicator with strong contract negotiation skills
• Experienced in compiling and presenting target-based reporting and evaluation
• Confident in using technology, project management and CRM tools and the ability to pick up new software quickly
• Positive with a can-do attitude

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.