Client Relationship Manager

Cambridge, Cambridgeshire
Telfer Partners

A leading provider of executive education is looking for a Client Relationship Manager (CRM) to deliver high-impact learning experiences for their clients. The successful candidate will be responsible for developing and maintaining strong client relationships, driving account growth, and identifying opportunities to expand business with existing clients. The role will oversee project management, programme delivery, and budget management to ensure high-quality, on-time, and on-budget solutions. This role involves national and international engagement to represent the organisation and its learning solutions to current and potential clients.

Key responsibilities

• Grow assigned client accounts through repeat business and identifying new opportunities
• Build and maintain strong, trusted client relationships through a deep understanding of client needs and delivery of high-quality, relevant solutions
• Lead the design and customisation of Executive Education programmes, ensuring alignment with client objectives and institutional standards
• Apply professional project management tools and methods to ensure projects are delivered on time, within scope, and to budget
• Communicate project progress, risks, and outcomes clearly to stakeholders
• Introduce innovation in learning design, delivery formats, and digital solutions across face-to-face, virtual, and online programmes
• Oversee programme budgets, contracts, and resources, ensuring compliance with financial and operational requirements
• Monitor quality and client satisfaction, acting on feedback and supporting continuous improvement
• Prepare proposals, reports, and account plans to support account growth and demonstrate performance against objectives.

Skills/experience

• Degree-level education or equivalent, with experience in executive education, professional services, learning and development, or a corporate environment
• Formal project management qualification desirable, with strong experience delivering client-focused solutions and managing complex projects
• Proven record of building and managing client relationships
• Experience leading teams and managing project delivery to high standards through collaboration and clear direction
• Demonstrated problem-solving ability and a solutions-focused approach, fostering team trust
• Strong interpersonal and communication skills, with the ability to influence, negotiate, and build credibility with senior stakeholders
• Evidence of innovation and curiosity in learning design, pedagogy, and digital tools, with a growth mindset and collaborative approach
• Skilled in relationship-based business development and networking; experience in complex or international sales environments advantageous
• High-level analytical ability and clear communication of complex ideas to diverse audiences, both in writing and presentations.

A salary in the region of £51,968 – £67,558 and generous benefits package including 33 days holiday plus bank holidays is offered.

How to apply

Send your CV and cover letter to referencing TP 931 or call (0) for a confidential discussion.

Early applications are preferred.

Referral Scheme – Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to .

Equality Policy – Telfer Partners is committed to upholding a professional and impartial recruitment process. Our Equal Opportunities policy ensures that all job applicants and employees are treated fairly and equally, regardless of their gender, sexual orientation, marital status, race, nationality, religion, age, disability, or union membership status.