Client Relationship Manager

Cooneen By Design Ltd

Cooneen Group is looking for a Client Relationship Manager to join our team in either Fivemiletown or Manchester. In this role, you ll be at the heart of our Cooneen at Work and Cooneen Defence divisions, building strong client relationships and driving growth across our business.

You ll have the opportunity to build relationships with existing clients, uncover new opportunities and deliver innovative products/services that elevate the customer experience.

What You ll Do

• Drive upselling efforts to achieve KPIs and increase sales within existing contracts.
• Identify and evaluate new opportunities for profitable sales growth.
• Collaborate with your manager to quantify opportunities through project studies and justifications.
• Plan and organise innovation events for each customer on a regular basis.
• Work closely with internal teams to assess the current product and service range and support continuous improvement.
• Lead quarterly innovation and improvement sessions, events, or meetings to foster account growth.
• Develop and maintain Account Development Plans, outlining growth strategies and improvement initiatives to support account retention and success during tender releases.
• Monitor and report on upselling performance, innovation activities, and customer engagement metrics.

What We re Looking For

• Strong sales and account management skills with a focus on upselling and growth.
• Ability to identify opportunities and justify them with data-driven analysis.
• Experience in planning and leading innovation events or improvement initiatives.
• Collaborative mindset to work effectively with internal teams and stakeholders.
• Strategic thinking and planning skills, particularly in developing account growth strategies.
• Proactive approach to monitoring performance and driving measurable results.

Essential Skills & Experience

• Proven experience in a similar role.
• Demonstrable experience in a manufacturing, construction, or retail environment.
• Proven track record of driving revenue and profitability, including developing and executing growth strategies.
• Experience successfully launching new products and/or services into the market.
• Proficiency in the full Microsoft Office suite.
• Willing to undertake travel across the UK and Europe when required.

Desirable Skills & Experience

• Experience in the clothing industry, including production control, planning, merchandising, or technical roles.
• Qualification in a business or manufacturing-related discipline.
• Educated to A-level or equivalent, including English and Mathematics.

Reward & Benefits
At Cooneen Group, we put our people first. Alongside a competitive salary and a modern, comfortable workplace, you ll enjoy:

• 35 days annual leave
• Private healthcare cash plan (for you and your dependents)
• Early Friday finish 1pm every week
• Subsidised canteen with complimentary fresh fruit, tea, coffee, and filtered water
• Employee assistance programme
• Royal London pension scheme
• Paid Refer a Friend bonus
• Active social club for events and activities

About The Cooneen Group
Cooneen Group is one of Europe s largest and most diverse garment manufacturers, with a strong reputation for innovation, quality, and reliability. We operate globally across multiple clothing markets, delivering specialist garment solutions tailored to our clients exact requirements.

With over 250 employees across four companies, we combine creative design, exceptional customer service, and robust supply chains to consistently exceed expectations. Our business is built on stability, expertise, and a commitment to delivering outstanding results for every customer.

The Cooneen Group is proud to be an Equal Opportunities Employer.
We reserve the right to enhance the criteria for shortlisting purposes.