Client Services Coordinator

Chandler's Ford, Hampshire
Selwood Limited

Our Business

Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service.

With an unrivalled depth of technical pumping expertise; a pedigree spanning seven decades and employing a wide variety of skilled staff throughout our nationwide network of branches, our ever-growing business is one of the largest privately owned companies serving the Water, Environmental and Construction industries.

We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain and motivate them.

We are growing our Client Service Team to meet the ever-increasing needs of our expanding business.

This is a great opportunity for an individual to join our business and be supported by our branch team to learn and understand the day-to-day operations of Selwood.

In this role you will need to be a confident self-starter, who has the ability and willingness to learn and develop your skills. The role will require good communication skills both verbal and written correspondence as well as having the ability to use a variety of systems you will also need strong organisational skills, the ability to priotise workload and excellent experience with Microsoft excel. Ideally experience in industry (hire desk/busy environment) as this would be an advantage.

About The Role

This role is based at our Chandlers Ford Super Centre and In this role you will be the designated sole point of contact for Key Clients; to ensure their day-to-day requirements are understood, met, and supported to the highest standards

RESPONSIBILITIES:

• You will be building close working relationships with Key Account Clients, Accounts Managers, and the relevant branches supporting those clients maintaining regular contact, providing them with specific customer requirements and to ensure deliveries, collections, breakdowns etc are attended to as per agreed timescales with the individual customers.
• Deal with in-bound calls and emails, liaising with internal and external stakeholders to ensure enquiries are dealt with accordingly, and in a timely manner.
• Review account activity and accounts on a regular basis, and where necessary resolve any queries or disputes quickly and to the customer s satisfaction.
• Provide customer KPI reporting and other performance reports / presentation packs / dashboards within the required timeframe, where required.
• Provide Hire Desk support as and when required
• Create other internal and external reports to meet business requirements.
• Utilising customer portals where required, to upload information and purchase order management.
• Co-Ordination of Sub-Contracts and Applications for Payment providing the required level of detail and costs to ensure smooth reconciliation.
• Complete RFI s, Accreditations, Compliance Coordination and Contract Administration as required

QUALIFICATIONS:

• Essential: Literacy and numeracy skills, excellent communication, negotiation and organisational skills, excellent administrative skills (including Microsoft Office / excel / power point).
• Preferred: Pump hire or allied industries experience would be an advantage.

SKILLS AND COMPETANCIES:

• Excellent planning and organisational skills
• Ability to build and maintain good customer relationships.
• Ability to review complex data and carry out relevant calculations
• Ability to prioritise workload.
• Strong communication skills both written and verbal.
• Proven ability of learning new skills and or products.
• A good understanding of IT systems including Excel, Word and Outlook.
• Ability to stay calm under pressure.
• A good level of problem-solving skills.
• The ability to travel and a full UK driving licence

What we can offer you

Competitive salary

Eligible for company bonus scheme.

Pension scheme with contribution based on total earnings not just salary

24 days holiday + 8 Bank Holidays

Medicash

Increasing annual leave entitlement with long service

Support for development and training

Employee assistance programme

Employee discount scheme

Employee referral scheme

On-site parking

Hybrid working (i.e. working from home and in the office) pattern

This role is not open to Agencies – Please no calls or emails – Thank you.

Workdry International Ltd is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.