Client Support Specialist

Parkside
Our client is looking for a Client Support Specialist to join their team.

This is a Homebased role
Looking for someone with strong admin skills, customer service skills.
Sales skills an advantage
Confident on the phone, telesales
IT literate

Job Summary:
Client Engagement is responsible for managing the renewal process of software licenses and service contracts for existing customers from T1 to T4 customers. This role focuses on ensuring on-time renewal of customers’ contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success of the company.

Responsibilities (This list is not exhaustive and may be expanded according to need)
Contract Renewal Management:

• Track upcoming contract expirations and proactively engage clients for renewal.
• Generate renewal quotes and proposals.
• Ensure timely processing of renewals to prevent service disruptions.

Customer Engagement & Relationship Building:

• Serve as the primary point of contact for renewal discussions.
• Address customer concerns related to pricing, licensing changes, and contract terms.

Sales & Upselling Opportunities:

• Identify opportunities to upsell or cross-sell additional solutions.
• Work closely with the Customer success team
• Provide clients with insights on how additional services can optimize their software usage.

Collaboration with Internal Teams:

• Work with account managers, technical support, and finance teams to ensure smooth renewal processes.
• Provide feedback to marketing and sales teams on customer needs and market trends.

Data Management & Reporting:

• Maintain accurate records of contract statuses in CRM systems (NetSuite).
• Generate reports on renewal rates, revenue growth, and customer feedback.
• Analyze trends in contract renewals and customer retention

Requirements:

Professional experience:

• Bachelor’s degree in a relevant field or equivalent by relevant experience
• Proven experience in positions related to license management, contract management, account management or related fields.

Skills

Deep knowledge of renewal conditions for all products or services the company offers.
Understanding of the value proposition of products and services offered to clients.
Detail-oriented with good organizational and time management skills
An approach oriented to discover customer needs and to positioning as an advisor.
Results-oriented with a proven track of meeting or exceeding sales objectives
Excellent verbal and written communication skills
Ability to thrive in a fast-paced, dynamic international environment. Flexible and adaptable to changing customer needs, industry trends, and organizational priorities
Proficient in using CRM tools and sales analytics to track performance and make data-driven recommendations.

Language:
Fluent in English; additional regional languages are a plus