Colleague Experience Coordinator

Wrexham, Clwyd
CHETWOOD FINANCIAL LIMITED
Job Title: Colleague Experience Coordinator

Role Purpose

Reporting to the Colleague Experience Manager, the Colleague Experience Coordinator will play a vital role in supporting the People team with all aspects of the employment lifecycle for our Colleagues at Chetwood Financial. The Colleague Experience Coordinator is responsible for providing a professional generalist People service in a fast paced and dynamic role. You will be supporting the People Team with highly confidential People activities and undertake projects, whilst continuously supporting the organisation.

Responsibilities

Administering the full employee lifecycle including hires, promotions, transfers, leavers and other employment-related documentation in accordance with People and company guidelines
Act as the first point of contact for People processes and policy related queries, escalating more complex queries as required
Manage the day-to-day activities of our People Admin inbox ensuring that we deliver a quality service to our stakeholders
Support ER related activities, including preparation of documentation and correspondence, attending meetings and minute taking where required
Own the new hire onboarding, induction and mandatory training processes
Maintaining the HR System, ensuring documentation is uploaded and employee data remains current and accurate and compliant with relevant policies and procedures
Liaise with external service providers; maintain contracts and ensure high levels of service
Undertake vetting checks for both for new hires and SMCRs/CIs ensuring due diligence, confidentiality and in compliance with internal procedures and industry regulations
Process Payroll information ready for the monthly payroll activities, provide Payroll with the relevant supported documents where required and act as the People point of contact with the Payroll department
Collaborate and support the People team with projects and other various administrative tasks
Undertake any other duties as may reasonably be required

Skills and experience

High level of attention to detail and an ability to deliver to the highest standard
Must possess excellent time management skills, with ability to prioritise and deliver to strict deadlines
Ability to remain confidential at all times and must have a good understanding of GDPR
Delivering high quality customer service
IT literate, with good knowledge of Google suites ( i.e. Google Docs, Google Sheets etc)
Ability to show initiative and willingness to propose solutions to issues identified
Strong administrative experience gained within a fast-paced work environment, the ability to take ownership and able to manage their own tasks
Basic understanding of People practices and employment laws
Strong verbal / written communication and interpersonal skills with the ability to work with a diverse team and can communicate to all levels including Senior Management and Company Executives

Desirable skills and experience

CIPD Level 3 or equivalent in Human Resources or Learning & Development
Have worked in a similar industry
Experience of using HR Information System