Commercial Manager – Modern Workplace

Leeds, Yorkshire
Lloyds Banking Group

JOB TITLE: Commercial Manager, Modern Workplace

SALARY: £61,141 – £68,490

LOCATION: Leeds only

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

Our team

Would you like to lead multi-million-pound contracts with global Technology Service Providers as part of the Modern Workplace Commercial function? We provide central, independent supplier assurance and informed analysis to ensure service quality and to positively influence the commercial landscape of our organisation.

Core Purpose of the role

You’ll have operational responsibility for one or more contract agreements. You’ll be responsible for the end-to-end lifecycle process of the agreement(s), from development through to execution and termination. You’ll coordinate contract change control and internal & external communication regarding the agreement 3rd party relationship. You’ll form the interface between defined client functions and external parties, ensuring input (e.g. business and compliance requirements) and participation in decision making such as review and approval of performance and mitigating actions.

Other responsibilities include providing Subject Matter Expertise to support to the Group on the obligations and expectations within Modern Workplace contracts. Supporting colleagues with agenda items at Governance committees including risks and issues, SLA’s, commercial spend, billing and Service Credits and collect and progress actions relating to Modern Workplace Services.

Essential skills/what you’ll be involved in:

• Develops and/or delivers budget plans for own area with mentorship from senior colleagues.
• Runs significant client relationships or coordinates relationship management with a group of more transactional clients and customers.
• Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with support from project/programme manager.
• Troubleshoots and diagnoses highly sophisticated equipment and systems for emergency repairs, applies expertise to lead major equipment re-builds and guides planned installation of systems.
• Delivers outcomes by managing others and working within established systems.
• Sets short term objectives and helps own the performance of direct reports by working within performance management systems.
• Uncovers emerging issues and/or needs and identifies potential causes, related issues, key customers and barriers.
• Recommends ways to improve support for operations by changing policies, processes, standards and practices.
• Delivers prescribed outcomes for a designated area, using risk management systems to ensure the organisation is not exposed to undue risks.
• Analyses specified problems and issues to find the best technical and/or professional solutions.
• Makes sure that a portfolio of suppliers are delivering required levels of service while reporting to senior colleagues.
• Develops product specifications while crafting testing procedures and standards.
• Coordinates across multiple teams to develop medium-term and/or long-term work schedules that help the organisation achieve its priorities and fulfil its business plans.

Why Lloyds Banking Group

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the constantly evolving needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too.

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do outstanding work, that’s exciting and makes a difference to millions of people? Join our journey.