Commercial Systems Manager

Weybridge, Surrey
Haleon
Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

About The Role

As the one-stop shop for all activities related to commercial systems standards, processes, and implementation, we are looking for a dynamic individual to drive excellence in this critical role.
Join a dynamic team at the forefront of Business Intelligence & Data Analytics reporting into Commercial Excellence and supporting our Northern Europe market / clusters, with a primary focus on GBI.

Take on a pivotal role in shaping and implementing our commercial systems standards and new generation of tools to support our commercial organization in driving best in-class customer planning and in-store execution to win with our customers and at shelf .

The NE Commercial Systems Manager will be responsible for scoping and implementing new applications , tools, systems to support our objective to win with our customer and at shelf , as well as constantly reviewing and updating existing tools for added value and feature updates. This includes managing the end-to-end project lifecycle, learning from other BU Best practices, building business cases and needs analysis with stakeholders, and ensuring timely and holistic solutions are delivered through effective project management.

We are looking for a candidate with hands on technical experience to help deliver a strategic programme of continuous improvement to the CRM system s . You will need to be able to effectively analyse, customise and configure the CRM system. An ability to engage with stakeholders at all levels is essential, including presenting cost/benefit analysis of different development options to the Senior Management Team.

Key Responsibilities :

Project management and implementation:

• Ensure proper ways of working around our CRM Systems & related analytical t ools and applications and ensure regular reporting for Headquarters & Field operational teams .
• Coordinate between Global & Local Teams , the adoption of the CRM tools per market needs .
• Ensure the proper functioning of the CRM tool s and improving the functionalities to meet business requirements and deliver excellence in execution by the sales teams.
• Be the preferred point of contact for the Group and Market/Clusters in charge of any CRM project s .
• Input , from a business perspective, into the d esign and manage the build of analytics and BI tools for Northern Europe by leveraging Power BI .
• Coordinate projects, maintain project plans and provide regular updates to key stakeholders.
• Identify need for additional technical support and developer resources where necessary.
• Be the preferred point of contact with the Global and EMEA L A TAM teams as part of the deployment of new local C RM analytical tools.
• Prepare and coordinate tool deployment plans in N orth ern Europe markets.
• Guide local sales and CRM teams through projects and assign tasks.

• Collaborate with the Net Revenue Management community, as a TSM super-user, in the deployment of TIMF/CBP.
• Identify training requirements and coordinate the delivery of CRM training for staff
• Define standard project configurations and documentation for large-scale deployments.

Systems Support:

• Help local teams in the event of exceptional problems beyond the responsibility of the countries.
• Address specific economic topics impacting business systems.

Management of internal and external suppliers:

• Work closely with vendors to ensure timely issuance and signing of implementation contracts.
• Ensure an optimal implementation schedule.

Skills / Experience

• At least 3 years’ experience of working with Salesforce, Veeva or other CRM tools in the area of Comex , Category Management etc .
• Experience with delivering best in class commercial excellence tools , applications leveraging CRM and Commercial data along with understanding of P&L concepts.
• Managing issues and maintaining issue management systems .
• Proven skills to manage a high degree of complexity and strong analytical skills.
• Prior sales experience would be additional advantage.
• Designing trainings for sales teams .
• Managing team (s) that build and implement CRM and commercial excellence applications and tools .
• Experience in collaborating with business (commercial excellence ) and technical ( data engineering and BI) stakeholders .
• Knowledge and / o r experience of data warehousing, data platforms and data analytics
• Desirable to have knowled g e and/ or experience of working with cloud technologies like Azure, AWS etc.
• Exposure to analytics tools like Power BI, Qlikview will be beneficial.

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Care to join us. Find out what life at Haleon is really like

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.