Complaints Administrator

Wates Group
Location

Lambeth Civic Centre, 6 Brixton Hill, London, SW2 1EG

About the role

This is a Full Time/Flexible Working, Permanent vacancy that will close in 20 days at 23:59 BST.

The Vacancy

We have a great opportunity for a Complaints Administrator to join our Wates team within our Responsive Maintenance division. You will be working out of our Brixton office on one of our social housing contracts, providing administrative support to managers and employees within our Wates Property Services Business.

Key Responsibilities

• Amend and improve various Excel trackers to ensure the data can be utilised effectively for reporting.
• Create and maintain information on systems and databases and manage efficient filing systems.
• Close down jobs on the system to ensure reports reflect current work levels.
• Coordinate meetings when required and greet guests and visitors.
• Assist with the ordering of Personal Protective Equipment as needed.
• Handle a range of administrative queries that come through to the team.
• Perform general administrative duties including filing, emailing, and photocopying.

Candidate Profile

We are looking for an experienced Administrator who is a confident communicator, highly computer literate (Microsoft Office suite – Word, Excel, etc.), and extremely organized. Experience in the construction and/or maintenance industry is preferred but not essential.

Additional Information

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on criminal record or disclosed offenses. Additional pre-employment checks may be required for certain roles.

About Wates

Wates is one of the UK’s leading family-owned development, building, and property maintenance companies, founded over 125 years ago. We are driven by our purpose, ‘reimagining places for people to thrive,’ and our three promises:

• Thriving places: Creating sustainable, inclusive, and opportunity-filled environments.
• Thriving planet: Protecting nature and combating climate change through collaboration and innovation.
• Thriving people: Providing opportunities and fostering relationships where everyone feels included, invested, and cared for.

We are proud to be recognised as a Gold Investors in People and a Disability Confident employer, ensuring fair recruitment processes.

Awards & Recognition

• Inside Housing Development Awards – Best Project
• 2022 Construction News Awards – Winner
• Investors in People 2022 – Gold Award
• Considerate Constructors Schemes (CCS) National Site Awards – Gold Award
• 2022 Top 50 Employers for Women – Winner