Compliance Manager

NSPCC

Context and Background

The NSPPC’s mission is to end cruelty to children. Every childhood is worth fighting for. This our belief. We share it. It drives our Engagement and Fundraising team to get out there and bring in the funds we need to protect children and prevent abuse.

Within the Engagement and Fundraising Directorate, our aim is to maximise resources for the NSPCC’s mission by raising funds, providing the best possible supporter experience, and building long-term relationships between donors and our course.

To continue to deliver our mission we rely on the fundraising support of people across the UK for 90% our annual income. As the Engagement and Fundraising lead for Fundraising Compliance, not only will the work you do make a real difference to the way we fundraise, but you will have the opportunity to apply your experience in a sector leading team.

Join us at this exciting time and you’ll become part of a team that cares about the work they do and the people they work ith. You’ll discover opportunities to grow, along with a shared purpose that will bring out the best in you. You’ll also get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure that roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.

Equality, Diversity and Inclusion (EDI) is at the heart of what we do. At the NSPCC, we understand how important it is that our workforce is representative of the people we support and who support us. We believe that every individual has the right to be their true selves and live a full life without prejudice, fear or barriers. This is the starting point for all our commitments and actions and underpins our commitment to be there for all children.

Job Purpose

This role will report to The Associate Head of Planning, Business Management and Compliance, within the Fundraising Operations structure, and will line manage a small team delivering compliance management and due diligence across the directorate.

The post holder will work closely with many different teams delivering fundraising activity across the Engagement and Fundraising directorate, the Data Protection team and wider organisation to ensure our fundraising activity is compliant with relevant legislation. This includes, but is not limited to, GDPR, requirements of the Fundraising Regulator, Advertising Standards Authority, Phone-paid Services Authority, PCI, HMRC (Gift Aid) and Gambling Commission. We need to proactively develop and demonstrate compliance across these broad areas and ensure we continually monitor, audit our effectiveness and ultimately control and adjust our practices.

The postholder will also be a key individual to review and challenge existing business rules relating to complaint practice, material compliance, sign off major campaigns from a compliance perspective and monitor and managing our asset register. The post holder will represent the Directorate on project groups relating to data protection matters.

Key relationships – Internal

Director of Engagement and Fundraising

Engagement and Fundraising Leadership Team

Engagement and Fundraising Senior Managers

Engagement and Fundraising Teams and Campaigning team

Governance Team

Data Protection Team

Key relationships – External

Agencies and suppliers supporting the work of the NSPCC
Regulators and legislators relating to fundraising and advertising

Network of compliance peers in the sector

Main duties and responsibilities

• Be the first line of defence for the organisation in matters of legislative compliance relating to Engagement and Fundraising. This includes keeping informed and up to date on all guidance and regulations from the fundraising regulator, information commissioner and other relevant regulatory bodies such as the ASA and Gambling Commission. The postholder will be responsible for identifying and acting on change such as DUAA, working with key individuals across the business to assess the impact of legislative change, and ensure the business area develops new operational plans to remain complaint.
• Create increased oversight of Fundraising Compliance at the NSPCC and audit adherence across the Engagement and Fundraising Directorate regularly, proactively identifying strengths and weaknesses and advising the Leadership team on areas for development.
• Review existing compliance business rules and refresh as necessary.
• Act as a compliance advisor on all fundraising campaigns proactively identifying and advising on risks and signing off materials in line business rules.
• Advising on compliance aspects of new partnerships, contracts and new fundraising streams.
• Work proactively with the Data Protection team on behalf of Engagement and Fundraising, representing the directorate and prioritising our requests and asks of this team, and delivering data protection initiatives on behalf of the Directorate as required.
• Responsibility for the accuracy of the Engagement and Fundraising Asset Register.
• Preparing reports to share with stakeholders, leadership teams and trustees and leading on documentation required by the regulator, including the annual complaints return.
• Line management of two staff members, planning their workload, managing their performance and encouraging their professional development.

Responsibilities for all Staff within Engagement and Fundraising

There is a set of responsibilities for all staff within each directorate.

• A commitment to safeguard and promote the welfare of children, young people and adults at risk.
• To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policies and procedures.
• To actively participate in regular departmental and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.
• To adhere to all the NSPCC’s service standards, policies and procedures.
• To evidence an understanding of and commitment to the demonstration of the NSPCC’s values.
• To be responsible for personal learning and development, to support the learning and development of the whole organisation.
• To work in a manner that facilitates and encourages inclusion
• To maintain awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policies and procedures.
• To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.

Person Specification

1. Significant experience in leading on fundraising compliance related to income generating activities and providing support to colleagues and staff to ensure confidence in codes of practice and key compliance measures.
2. Experienced at proactively identifying and mitigating compliance risk
3. Ability to challenge outdated practice or business rules and embed new ways of working
4. Demonstrated ability to produce high quality reporting to a variety of stakeholders.
5. Established connections with the Fundraising Regulator, CIOF and any other groups of interest to inform planning guide key deliverables.
6. Excellent query management skills and ability to set up workload management processes that addresses risk and urgency
7. Excellent written and communication skills to effectively share information across team and wider organisation
8. Analytic mindset and the ability to problem solve in a creative and innovative way, and support evidence-based decision making.
9. Experience of creating and embedding frameworks, guidelines and tools
10. Demonstrated experience of prioritisation across a wide range of projects.