Contract Administrator/Planner

Potters Bar, Hertfordshire
Skilled Careers

Contract Administrator/Planner wanted for a main contractor

As the year is coming to a close and some sectors may be coming to a close for Christmas, we are very much up and running with a busy December ahead and some great opportunity’s with some market leading clients.

Over at Skilled Careers we are currently recruiting for a number of Contract Administrators/Planners for a leading main contractor on their contract with a renown business in the gas industry based in the Potters Bar area.

Interviews to take place this week!

As an Contract Administrator/Planner your day to day will look like:

Managing the Client/Contract

• To manage client’s expectations as per each individual contracts service level agreement
• To monitor and oversee all daily services ensuring they are allocated to relevant engineers
• To investigate service appointments that have had repeat visits and highlight to Contract Managers/Clients as and when necessary
• To ensure monthly service programme is planned in for all contracts worked on
• To manage and maintain the service process and ensure it is carried out so that the client s can follow their legal process
• To provide legal packs as and when required.
• Provide status and ad hoc reports against the service program for Clients and Contract Manager
• To ensure all service queries are managed in a professional manner by applying proper telephone etiquette in order to satisfy various customer situations

Other Duties:

• To manage engineers daily workload, ensuring engineers are in the correct locations with correct amount of daily work
• To update Servicesoft with correct job notes relating to queries
• To gather and communicate cancellations of daily work and allocate to call bank to action
• To be flexible and help out with other areas when colleagues are busy or absent
• General office administration duties including filing, faxing and photocopying
• Any other duties as and when required in order to meet the needs of the business
• To provide a daily report for following day service appointment for Call Bank

Collaboration:

• To serve as a focal point to communicate and resolve issues with other departments
• To meet with relevant manages to ensure effective communication for the smooth running of Contracts.
• Work with and collaborate with Contract Planners and Call Bank to provide effective communication and provide excellent customer service
• To communicate and check engineers work from the previous day to ensure all jobs are closed down
• Updating Client Portal as and when required.

Accountabilities:

• Prioritisation and time management of own work.
• Identifies areas for improvements and creates solutions and directive to resolve.
• Fully understands the processes for all Contracts KPI s
• Manages and responds efficiently to Clients queries via email or telephone

About the Contract Administrator/Planner role:

Salary: Up to £28k per Annum

Location: Potters Bar

Hours: Full time position, 40 hours per week, Monday – Friday

If you are interested in joining a renown team, please apply to this Contract Administrator/Planner role now to be considered for this position, interviews can take place as quick as this week!