Contract Manager

Local UK
In this position, reporting directly to the Account Manager, you will oversee the Technical Events Team, in delivering exhibition and event services. This involves the temporary services connections of power, water, waste, compressed air, and gas to the exhibitions. It also involves marking out of the halls for each exhibition and the trades services delivered to the exhibition.

The Contract Manager is expected to be familiar with all aspects of the engineering operations and administration within the contract. In general, your responsibilities will be to ensure the operational resources, plant, labour, and infrastructure are in place to ensure correct, safe, and efficient function temporary services.

This person will be charged with the day-to-day operational responsibility of the Technical Events Team. It is the Contract Managers’ role to provide leadership to all the contract site direct and sub-contract staff, to ensure that the objectives of the contract are met, especially (but not limited to) Health & Safety, 100% delivery of services, quickly and professionally responding to the needs of Clients Electrical & Mechanical Services Manager. The Contract Manager will be responsible for the financial aspects of the contract and recruitment of operational Technician level staff.
You will be a key contact in the event of any operational issues, out of hours, and must be able to react in a methodical and controlled manner, keeping the client fully briefed on both the incident and the strategy to resolution. This will be on a Duty Manager Roster alongside other Managers and Supervisors on the contract. You should be familiar with current health and Safety legislation including RIDDOR, LOLER and the control and prevention of legionella bacteria. This will also include but not limited to compliance with local authorities, statutory requirements, and any other codes of practice.

Key Tasks
Duties to include:

• P&L Responsibility of the Contract Sector,
• Daily management of the Technical Events Team, including compliance with CBRE disciplinary processes and procedures.
• To direct, instruct and manage all CBRE staff under their control as well as sub-contract staff ensuring compliance with working practices.
• QHSE responsibility of Contract Sector
• Control of circa 750k of temporary labour
• To support the growth of Event Based Sales linked to the exhibitions.
• Build working relationships with multiple key individuals on site.
• Attend regular site meetings with clients for planning and updating.
• Detailed financial reporting on budgetary spend.
• To attend weekly operations meeting, client meetings as requested, in conjunction with the client.
• To prepare the Monthly Hard Services Report for the Contract Sector ensuring that significant events or activities are noted.
• To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.
• To manage holiday, sickness, training and risk and reward entitlement, maintaining the correct and required staff level within the building.

Personal Attributes:

• 5 years previous experience in a Facilities Management or a similar environment.
• Completed recognised formal Electrical or Mechanical training to at least city and Guilds level, preferably ONC/HNC or Higher.
• Strong communication skills Ability to lead motivate and direct a team of technicians/operatives.
• Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable. Training will be made available.
• Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• A good level of English and Mathematics required.
• Strong organisational and communication skills with the ability to prioritise workloads.
• Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints. Individuals who can demonstrate commitment and previous experience; but not meet all the required technical qualifications may be considered subject to client approval.
• Provide leadership, and that contractual commitments are met and exceeded.
• Ensuring business policies and processes are effectively communicated and implemented within the contract.
• Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
• Working with other Contract/Account Managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues.
• Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Promoting and maintaining the core Values of CBRE Managed Services.
• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
• Review and support implementation of site-specific standard and emergency operating procedures

The above is a guideline to the role and is not intended to be fully inclusive or exclusive of the duties required