Contract Manager

Cotesbach, Leicestershire
Whistl

We are looking for a fearless and talented individual like you who can join our mission to be the best that the industry has to offer.

This Contracts Manager role is based in Lutterworth and offers a great range of benefits, including career development opportunities.

The focus of this Contract Manager role is to manage multiple contracts, develop strong client relationships, and ensure both company and client goals are achieved, delivering excellent service that represents value for money for our clients and delivers meaningful revenues to the company.

This is a fantastic opportunity to work alongside a team of dedicated professionals and experts who are truly some of the best in their field.

Main Responsibilities

• Day-to-day management of client support and requests. Support and proactively assign work to the support team to cover all client requirements
• Act as a conduit between the customer and key internal functions (operations, finance, IT, and carrier management), liaise with the managers of other departments to ensure operational objectives are met and review service performance and implement improvement plans
• Collate and present client invoices to the Senior Contract Manager for final sign-off
• Understand contractual commitments, rates, SLAs, and customer requirements and monitor company performance against agreed SLAs
• Be an escalation point for issues, incidents, and staff concerns
• Facilitate regular client reviews and review client financial performance in line with budget and support significant business change; involved with programme & project management
• Coordinate changes to client pricing, e.g. NLW, carrier price reviews, and supplier price changes
• Investigate and analyse stock queries and transactional history to feed back the results of the stock investigation to the client
• Involved in revenue assurance, credit control, pre-sales consultancy and feasibility studies

About You

• Be the face of the business, a strong advocate for the company and its values, with a professional and courteous approach
• A confident communicator with highly developed oral and written communication skills, able to build productive relationships with internal and external stakeholders/customers
• Methodical, task-oriented, and focused with good attention to detail and a broad range of organisational skills and, ideally, experience in project management
• A flexible approach to an ever-changing environment with a can-do attitude
• Ability to think outside of the box and generate new and innovative solutions to customer requirements and operations
• Strong analytical skills and objective, fact-based decision-making skills using data and demonstrable evidence

Benefits

• Enhanced annual leave entitlement, starting at 31 days
• Access to our prestige benefits and rewards portal
• Long service rewards, both financial and leave-based
• Health cash plan
• Life assurance scheme
• Career development opportunities
• Access to a well-established Employee Assistance Programme Provider
• And other excellent benefits you’d expect from a market leader

Additional Information

This Contract Manager role consists of 37.5 hours a week – any 5 over 7. As part of this role, you may have to travel to other depots.

Essential Skills

• Experience in a client-facing environment as an account manager, client relationship manager, partner manager, business development manager, or similar.
• Relevant experience in e-commerce, fulfilment, third-party logistics, warehousing, and distribution.
• Demonstrable experience in managing accounts providing annual revenues in excess of 1,000,000.
• A full range of account management experience, including customer service, performance monitoring, management reporting, trend analysis, invoicing, credit control, and leading client review meetings.
• Experience in providing support and training for other team members.
• Proficiency in standard Office applications e.g. Excel, Word, and PowerPoint

About Company

Why Whistl?

We are the UK’s leading delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK.

We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to deliver excellence to our customers.

We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeding our business and personal development goals.

We are a family of uniquely different people with strengths in the areas we work in, and we always have the opportunity to be curious to enhance ourselves.

We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.

Due to the nature of our business, this role may be subject to a DBS check.