Contract Manager

Blue Arrow

Senior Contracts Manager – Service & Maintenance – Kent

You will take full operational, financial, and contractual responsibility for a portfolio of high-profile contracts (up to 2 million in value), primarily within the Service & Maintenance division. You will be the key contact for your clients, ensuring service excellence and compliance, while leading a high-performing team and contributing to the company’s continued success.

• Lead the delivery of HVAC and M&E service contracts across multiple client sites.
• Maintain and build strong client relationships, ensuring service satisfaction and contract retention.
• Manage contract P&L, budgeting, and performance reporting.
• Ensure compliance with H&S, operational procedures, and KPI targets.
• Oversee site operations, technical service delivery, and all related documentation.
• Provide accurate quotes and cost breakdowns for reactive works and small projects.
• Deliver quality assurance through site inspections and audits.
• Support, train, and develop site and mobile teams to maintain high standards.

THE PERSON

• Experience managing large, complex service and maintenance contracts.
• Strong understanding of HVAC systems and mechanical services (formal qualifications an advantage).
• Proven track record in financial and operational management of contracts.
• Excellent client-facing and stakeholder engagement skills.
• Effective leadership, team management, and mentoring abilities.
• Commercially astute and solution-focused with a proactive approach.
• Confident in estimating, quoting, and CAFM systems (training provided if required).
• Strong IT skills: MS Word, Excel, and CAFM platforms.
• Organised, detail-oriented, and able to manage multiple priorities under pressure.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.