Contract Manager

City, Birmingham
Madoc Recruitment

Our client is looking for an experienced Contract Manager to take ownership of a key maintenance contract. The role will involve overseeing day-to-day delivery, ensuring services meet client expectations, controlling costs, and maintaining contract profitability.

We re looking for someone with strong technical knowledge and a proven background in managing large, multi-disciplined maintenance operations. You ll need excellent communication and organisational skills, along with the ability to lead, motivate and support your team to deliver high standards of performance.

This is a great opportunity for a hands-on Contract Manager who enjoys building strong client relationships, driving operational efficiency, and creating a positive, high-performing team culture.

Job details:

• Ensure contractors and service partners deliver services to required standards, maintaining governance, value for money, and alignment with company values, culture, and expectations.
• Oversee compliance with all statutory, client, and company policies, including QSHE processes, across Engineering teams.
• Build and maintain strong client relationships, acting as the escalation point for performance issues or customer complaints.
• Make operational and engineering decisions to ensure service continuity, coordinating with maintenance staff, subcontractors, and on-site departments to maintain effective communication.
• Lead handovers from the Commercial to Operations teams, ensuring all aspects are covered and understood.
• Maintain full P&L accountability for assigned sites, manage aged debt and payment issues, and liaise with Credit Control and clients to resolve delays.
• Review quotations before client submission, ensuring accuracy and value.
• Promote and pursue new business opportunities in line with company growth plans, supporting sales and marketing efforts, and generating income through account growth to meet financial targets.
• Oversee best-practice processes for all planned, reactive, and minor works; monitor performance through CAFM reporting and KPIs.
• Manage and support the Engineering Team in daily operations, ensuring consistent performance and quality of service delivery.
• Contribute to contract renewals, addressing underperforming subcontractors or undersold contracts with the Commercial Team and senior leadership.
• Lead and develop team members through effective onboarding, performance reviews (PDRs/EPAs), training, and talent development to foster a high-performing culture.
• Manage employee relations matters (e.g., conduct, absenteeism, punctuality, performance, compliance) in consultation with HR, ensuring resolution and adherence to policy.
• Attend required training to uphold safe working practices and ensure all team members complete mandatory courses.

Qualifications/Experience:

• Minimum 3 years experience as a Contract Manager.
• Level 4 qualification in a relevant discipline.
• Strong leadership, team management, and motivational abilities.
• Excellent customer understanding with a focus on delivering tailored, high-quality service solutions.
• Analytical and problem-solving mindset to identify challenges and growth opportunities.
• IOSH Managing Safely (or equivalent).

What s on offer:

• Salary: Up to £50,000 (DOE)
• Monday to Friday 8:00am – 5:00pm (1 hr lunch)
• 33 days annual leave, increasing to 35 after 5 years service.
• Company pension scheme.
• Company vehicle + Fuel card Can be used for personal use.
• Employee of the Month + Birthday voucher.

Please note: All applicants must have the right to work in the UK. Our client does not offer sponsorship.