Contracts Administrator

St. Albans, Hertfordshire
Reed

Contract Support Administrator

Location: UKJob Type: Full-time

A great opportunity for an experienced Facilities or Contract Support Administrator to join a well-established Facilities Management provider. You will support the coordination of reactive maintenance and across a busy contract portfolio, ensuring smooth workflow between engineers, subcontractors and clients.

The Role:

• Act as the first point of contact for service requests via phone/email.
• Log, prioritise and manage reactive and tasks using the CAFM system.
• Allocate work to engineers and subcontractors, tracking progress through to completion.
• Maintain accurate CAFM records, asset data, and compliance documentation.
• Issue PPM schedules, book specialist visits, and chase service reports.
• Keep electronic contract files fully audit-ready.
• Support Contract Managers with statutory and compliance administration.
• Raise and track purchase orders in Xero, process invoices, and resolve basic PO queries.

About you:

• Experience in an FM Helpdesk or Contract Support role.
• Strong organisational skills with the ability to manage multiple concurrent tasks.
• Excellent communication and customer service skills.
• Confident working independently while being part of a wider FM team.

• Essential: CAFM system experience within the FM environment.

• Desirable: Knowledge of MRI Evolution, E-Logbooks, or Ventify.
• Beneficial: Experience raising purchase orders using Xero.
• GCSEs (or equivalent) including English and Maths.
• Essential: Due to location of the business you will NEED TO DRIVE.

What’s on Offer:

• Competitive salary depending on experience and system capability.
• Structured onboarding and full systems/process training.
• Supportive, friendly team environment with clear workflows.
• Strong working relationships with Contract Managers and engineering teams.