Contracts Manager

Response Organisation

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

Do you have the desire to empower and promote independence and an interest in mental health?

Contracts Manager – £37,440 – £42,120 per annum (Salaries vary depending on experience)

Hours -37 hours per week, Monday – Friday

Department – Property & Maintenance

Location – AG Palmer House, Littlemore

What You’ll Be Doing:

Response are looking for an enthusiastic & motivated individual to join our Property & Maintenance Team as Contracts Manager. As Contracts Manager, you’ll oversee the effective management of key contracts across our accommodation services. You’ll lead vendor and service provider relationships, addressing issues and ensuring strong performance. Regular property inspections and collaboration with Support Services will help monitor supplier standards and identify areas for improvement. While focused on Housing, you’ll also support other teams with contract-related needs. You will manage the Contracts Register for all supply contracts across the Charity. You’ll handle stock management to ensure the Repairs and Maintenance Team has the tools and inventory needed to work efficiently. Your role is vital in maintaining and enhancing accommodation quality, upholding Response values, and delivering excellent customer service in all interactions. If you are a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you!

Overall job responsibility:Further detail can be viewed in the Job Description.

Some of the core duties include:

• Work primarily with the Estates Team to enable the Contract Manager to properly monitor contract delivery, ensuring both value for money and successful contract fulfilment.
• Be lead contact for external stakeholders such as Local Authority, Cleaning, Gardening, IT, Utilities companies and others as required.
• Work with colleagues to ensure Housing Services software systems are effectively managed, and staff are appropriately trained in their use and that they contribute to the wider directorate delivery.
• Ensuring that suppliers comply with legal and contractual requirements, and have appropriate policies and procedures for the management of risk, consistent/complimentary to those of Response
• Managing the periodic tendering / retendering processes including preparation of tender documents, evaluating submissions, and reviewing of contracts
• Identifying, managing and implementing ways of monitoring improvements achieved through process improvements, including levels of service and stakeholder satisfaction, as well as efficiencies and savings that demonstrate return on investment.
• Liaising with Operations Manager and Property and Voids Manager to ensure KPIs and SLA’s are met.
• Quality check and audit completed works, to ensure that required standards are being maintained.
• Under the guidance of Operations Manager identify ways of improving responses repairs and maintenance processes and systems, taking personal responsibility for implementation where appropriate.
• To monitor spend across the department and ensure that kit out/replenishment costs are recharged where appropriate.
• To work closely with Repairs operatives, Admin team and Finance colleagues to ensure that Response is achieving best “value for money” across contracts, proactively looking for ways to improve performance against budget.
• To adopt a flexible attitude to the duties which may be varied subject to the needs of Response and are keeping with the general profile of the post.
• Attend mandatory training and keep up-to-date with legal and industry changes relevant to the role.
• Actively promote Response’s values of Caring, Safe, Creative, and Aspirational through all interactions.

The Successful Applicant:

Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have:

• GCSE equivalent A – C
• Experience of leading contract management and in areas of procurement.
• Basic understanding of mental health issues
• Working knowledge of Health & safety Regulations and the Health & Safety At Work Act (HSAWA)
• Understanding of Control of Substances hazardous to Health ( COSHH)
• Good understanding of trades, general maintenance.
• Experience of Contract management and Contract management systems e.g. DocuSign CLM.
• Excellent organisational skills and attention to detail.
• Demonstrate an ability to identify and resolve issues quickly and efficiently.
• Ability to meet key performance targets and deliver excellent customer service.
• Excellent skills in the use of Microsoft Office applications including Outlook, Word, Excel, Sharepoint, Teams, and Housing Management systems.
• Ability to take ownership, accountability and responsibility of projects and tasks.
• Ability to work directly with residents and customers.
• Able to remain calm and patient when under pressure.
• Full clean driving licence

What We Offer:

• 33 days annual leave (inclusive of bank holidays)
• Blue Light card and other discounted shopping
• Employee Assistance Plan – with access to free counselling
• Cycle to Work Scheme(after probation)
• Enhanced family friendly leave
• Flexible and agile working opportunities (role dependent)
• Professional qualification sponsorship and study leave
• £500 refer a friend bonus scheme
• Optional health cash care plan with money off prescriptions and treatments
• Wellbeing hub and mental wellbeing support app – approved by NHS
• Free flu jabs
• Free DBS application

If this Contracts Manager position sounds like the role for you then please apply today! We would love to hear from you! To learn more about Response and what we do, please visit our website. Closing date – 25/07/2025.

Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.