Contracts Manager

Unicorn Resourcing

Contracts Manager

Location: Hybrid Role (Based near Rotherham, with the ability to attend the office at short notice)

Hours: Full-time, 37.5 hours per week (Monday to Friday)

Salary: Competitive, with additional benefits

The Opportunity

Our client is a leading medical equipment manufacturer based in Rotherham, seeking a highly organized and detail-oriented Contracts Manager to join their team. This is a hybrid role, ideal for candidates within commuting distance of our Rotherham head office. In this position, you will play a crucial role in managing service contracts, ensuring customer satisfaction, and supporting operational efficiency.

Key Responsibilities

• Service Contract Management:
• Create and manage projects, agreements, and service contracts.
• Process service contract renewals, subscriptions, and related invoicing.
• Log and expire agreements as required.
• Ensure timely renewal of service contracts, including obtaining purchase orders.
• Operational Support:
• Prepare KPI data for key accounts and conduct trend analysis for margin/profitability.
• Inform senior management of operational challenges affecting contracts.
• Provide support in preparing documents for tender submissions.
• Assist the Commercial Excellence Manager in quality process auditing, including document updates.
• Customer Engagement:
• Handle customer complaints and queries efficiently.
• Form close working relationships with the NHS Supply Chain, including attending regular review meetings.
• Provide service and validation contract renewals to existing customers within three months.
• Issue service and validation contracts to new customers post-visit by the Field Service Manager.
• Ad-Hoc Duties:
• Invoice breakdowns and remedial work.
• Manage call-off purchase orders.
• Assist with tender and framework submissions.
• Conduct market research to identify customers using our equipment without a service contract.
• Attend off-site meetings with customers and suppliers as required.

Skills & Experience Required

• Experience with Microsoft AX is essential.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• High attention to detail, especially when handling contracts and invoicing.
• Excellent communication and interpersonal skills, with the ability to build relationships with customers and key stakeholders.
• Proven ability to analyze data and prepare reports (e.g., KPI data, trend analysis).
• Knowledge of service contracts, tenders, and the NHS Supply Chain is advantageous.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Self-motivated, proactive, and able to work both independently and collaboratively.

What They Offer

• Competitive salary.
• Company car.
• 25 days annual leave plus statutory holidays.
• Death-in-service benefit.
• Refer-a-friend scheme.
• Optional health scheme.
• Hybrid working arrangement with flexibility to attend the office at short notice.

If you are interested in the role of Contracts Manager and feel that you have the relevant experience, please contact your Recruitment Partner, Lisa Logan at Unicorn Resourcing on (phone number removed) or email (url removed)

If this job isn’t exactly right for you but you’re looking for something new, please contact us for a confidential career discussion.

Unicorn Resourcing Limited is acting as an Employment Agency in regard to this Permanent opportunity.