Contracts Manager

Fairford Associates

My Shropshire based client has been providing quality, managed cleaning solutions for over 30 years. They specialise in all areas of office and commercial cleaning. Currently I am working in partnership with them to recruit an additional multi-site contract manager to join their friendly, highly motivated team. The role requires an individual with strong people (team) management and customer services skills, individuals with these skills developed outside of the cleaning industry will be considered. The contract portfolio covers the Shrewsbury-Telford-Wolverhampton-Birmingham area, with sites that include offices and car showrooms. There are approximately 20 sites and 50 employees to manage. The principal duties within the Contracts Manager s role will include but are not limited to:

• Recruit staff using the Company s recruitment procedures
• Maintain staff numbers at the agreed level.
• Induct new site-based staff in line with the Company s procedure.
• Regularly review the training and development needs of the individuals.
• Carry out employee appraisals in line with the Company s procedure.
• When necessary, discipline staff in accordance with the Company s HR disciplinary procedures.
• Regularly visit field-based employees to ensure welfare and working standards
• Establish a thorough understanding of site specifications
• Monitor site activities and frequencies whilst fulfilling specifications
• Provide on-site training and prepare work schedules.
• Oversee and assist with site cleaning standards and performance
• Arrange site cover in the case of absence or holiday
• Attend regular office meetings to employees/contract performance.
• Carry out and complete monthly site iaudits.

The ideal candidate for the Contract Manager role will be pro-active and have exceptional communication skills, verbal & written and be a great people s person. You should have three years recognised experience within the commercial cleaning and/or service industry discipline. You should be passionate and dedicated, be computer literate with a good working knowledge of Microsoft office in particular Outlook, Excel, word and Teams as well as recruitment websites and portals. You will be self-reliant, well organised and totally driven by quality and customer satisfaction. The ability to motivate and inspire employees is essential so that excellent team working practices thrive.

About You:

• Able to demonstrate customer focus and build positive working relationships
• High level of time management and organisational skills
• Ability to demonstrate strong personal integrity and maintain confidentiality
• Ability to give constructive feedback but also listen to and learn from the same
• Strong leadership style with a focus on supporting and developing employees
• Self-motivation and proactive attitude to problem solve and support.
• Flexibility and willingness to adapt in order to meet customer or business needs
• Experience of managing people with a general understanding of HR
• Experience within the commercial cleaning industry (preferred but not essential) – Open to applicants from a customer service background
• Proven track record of dealing with customers
• Ideally reside in the region that covers Telford, Wolverhampton and down to Stourbridge

The Contracts Manager will be provided with IT equipment (laptop and phone) and a company car.

Salary £25,000-£29,500, company pension scheme 22 days holiday plus Bank Holidays, learning and development opportunities in a supportive working culture with future progression opportunities

We do try to reply to each application personally, however as you can appreciate, we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.