Course Executive – 12mth FTC

City, Birmingham
PwC.
PwC is one of the world’s leading Professional Services organisations who advise some of the most successful organisations, entrepreneurs and private businesses on a range of services including Audit, Risk, Tax, Consulting and Acquisitions. We are innovative and driven to deliver to our clients while meeting our purpose of building trust in society and solving important problems. We strive to be a great place to work for our employees and offer career defining and development opportunities across all our teams.

A career in the People function will provide you with the opportunity to work in partnership with key stakeholders to develop, drive and execute the people strategy, to continuously enhance the employee experience and business performance.

Learning Experience (within People Solutions): aiming to provide our learners with the best possible learning experience, the team is responsible for ensuring that our learning programmes are delivered effectively, from strategy through to implementation and evaluation. Made up of Course Managers, Course Executives and Training Coordinators, the team lead on the overall project, risk, financial and commercial management of our programmes. Key responsibilities include managing all logistical elements of our programmes, including but not limited to: planning, scheduling and managing our programmes; sourcing suppliers and venues; building curriculums onto our learner management system; managing supplier relationships; and evaluating and reporting on our programmes.

The role:

The Course Executive (L&D Implementation Coordinator) sits within our Learning Experience team and works with the team managers, to actively drive delivery of implementations activities of L&D programmes. They have responsibility for converting programme designs into an implementation plan, and are accountable for the overall event management of L&D programmes, working in partnership with Course Managers and other key stakeholders across L&D and the business.

Key accountabilities:

• Provide expert advice on logistics, and effective use and presentation of learning on our learning management system (LMS)
• Identify and source suitable training locations, as well as ongoing monitoring (such as quality, external spend and value for money)
• Source suitable tutors/facilitators/ key speakers where applicable
• Ensure joining instructions (or other communications) are written accurately
• Work with external supplier management to ensure that contracts are in place and rates are negotiated (where applicable)
• Operate as primary link into our HR delivery centre to drive execution of administrative tasks and respond to queries
• Ensure operations are standardised and simplified wherever possible
• Ensure adequate processes are in place to match supply and demand for the programmes in line with the budget (including proactively monitoring and managing managing pathways, audience capacity, pipelines/waitlists)
• Maintain accurate records of programme participation (including for internal and external audit purposes)
• Produce operational and evaluation reports for analysis
• Work comfortably as part of a virtual team and develop/maintain effective business and peer relationships
• Support the Course Manager with any ad-hoc tasks as necessary

Essential skills and experience:

• Excellent project management, time & organisational skills
• Good numerical and analytical skills with an intermediate knowledge of excel
• Goal orientated – maintaining focus on agreed objectives and deliverable
• Commercially orientated – keeping commercial aspects continually in mind when taking actions or making decisions
• Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider-team
• Ability to manage and prioritise projects and work to deadlines
• Ability to build and maintain good relationships
• Ability to communicate confidently and effectively, both in written and verbal form
• Effectively use online collaboration tools (e.g. intranet, online meetings and
• Positive, can do attitude, particularly when dealing with ambiguity.
• Work flexibly and collaboratively with your immediate and wider L&D team
• Have a flexible approach to hybrid working with some UK travel and overnight stays required (with advanced notice)