Customer Account Manager

Leicester, Leicestershire
GreatFind Recruitment

We’re partnering with a fast-growing technology company providing market-leading solutions to schools and educational organisations across the UK. This is an exciting opportunity for a proactive and driven Customer Account Manager to join their expanding team and play a key role in building and maintaining strong client relationships.

Location: UK (Remote / Hybrid – flexible arrangements)

Job Type: Permanent, Full-Time

Salary: £25,000 – £27,500 + (£25,000 commission OTE)

About the Role

As a Customer Account Manager, you’ll manage a portfolio of assigned clients, developing new business from existing relationships while actively seeking opportunities to expand the company’s reach. You’ll engage directly with organisations to understand their goals, challenges, and needs, helping to deliver tailored solutions that drive real value.

Key Responsibilities

• Develop and maintain strong relationships within your assigned territory, acting as the lead point of contact for all account management matters.
• Own and drive revenue growth by cross-selling and upselling products and services to existing clients.
• Use reports and account analysis to target relevant products and solutions.
• Negotiate contracts and close agreements to maximise profitability.
• Act as a trusted advisor to key accounts, understanding their objectives and challenges.
• Ensure the timely and successful delivery of solutions according to customer requirements.
• Forecast and track pipeline metrics weekly and monthly to maximise revenue opportunities.
• Prepare and manage outbound campaigns relevant to your territory.
• Collaborate across teams to identify and grow opportunities within your portfolio.

What We’re Looking For

• 1-3 years’ experience in account management, key account management, or sales account management within the technology sector.
• BA/BS degree in Business, Sales, or a relevant field.
• Strong ability to communicate, present, and influence stakeholders at all levels, including executive and C-level.
• Experience delivering client-focused solutions to meet customer needs.
• Proven ability to manage multiple accounts and projects with attention to detail.
• Excellent listening, negotiation, and presentation skills.
• Strong verbal and written communication, with exceptional organisational skills.
• Competitive, committed, and customer-focused attitude with strong people skills.

Why Join Them

• Work for a company that empowers schools and educators through innovative technology solutions.
• Opportunities for professional growth and career development.
• Collaborative and supportive team culture.
• Flexible working arrangements to support work-life balance.
• Be part of a purpose-driven organisation making a positive impact on education.

If you’re a proactive and results-driven account manager ready to take your career to the next level, apply today or get in touch for a confidential conversation.