Customer Care Coordinator

Eden Brown

We are seeking for an Customer Care Coordinator to join our team.

Here are the details of the position:

Job title: Customer Care Coordinator

Location: Leeds LS12

Type: Temp to Perm

• Start Date: ASAP
• Payrate: 13 per hour PAYE
• Monday to Friday working pattern, 40 hours per week.

About you

• Someone reliable with a propriety as it’s not a short-term cover
• Previous experience in the role as well as possible housing environment experience
• Preferred if the candidate has a car for commuting as with the change of office location around May the bus routes will change

Role:

• The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.
• To manage and continually improve the Customer Service experience for customers to support our ambitions to be a 5-star builder and a leader in Customer Service in the homebuilding industry.
• To understand, implement and adhere to HSS policy and strategy
• Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales
• Ensure all materials and labour required is available prior to starting works
• Ensure the customer care / after sales image by personally contacting customers two weeks after legal completion to ensure the customer is happy and satisfied
• Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager
• Responsible for updating COINS system in a timely and efficient manner to ensure accuracy of customer database
• Responsible for collating / maintaining the 28 day customer care questionnaire
• Maintain an efficient, effective filing system
• Monitor and report to the Customer Care Manager the performance of the sub-contractors
• Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues
• To ensure all subcontractors engaged to deliver services are managed in accordance with Mitie and client procedures.

If this opportunity aligns with your skills and interests, I would love to hear your thoughts. Please share your updated CV, confirm your notice period.

Thank you for your time, and I hope to hear from you soon.

If you would like to discuss the role further, please call Varuna on (phone number removed) or Email Varuna on (url removed).

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.