Customer Contract Operations Specialist/Contracts Manager

Staffworx Limited

Sales Contracts & Operations Specialist – outside IR35 contract

Location: Flexible/Hybrid (UK or EU time zones) – London/West London base
Contract: 6-12 months (with potential to extend)
Start: ASAP

We’re looking for an experienced Contract Operations Specialist to own the set-up, amendment, and governance of complex customer contracts and Statements of Work (SOWs). You’ll work closely with Sales, Finance, Legal and RevOps to ensure every sales order is accurately configured, billable and compliant from day one.

This role focuses on customer sales orders and contract and SOW operations (not vendor or contractor management).

What you’ll do

• Create & manage complex contracts: Configure multi-line/multi-SKU customer contracts and SOWs with varied billing types (eg, recurring, usage-based, fixed-fee, milestones).
• Order operations: Review sales orders for accuracy, pricing, discounts, terms, and revenue-impacting fields; resolve discrepancies before booking.
• Amendments & change control: Process renewals, upsells, downsells, extensions, and scope changes; maintain full audit trails.
• Billing readiness: Ensure contract and order data enables timely, accurate invoicing; partner with Finance on billing schedules and credit/debit memos.
• Data quality & governance: Own data hygiene across core systems; drive standardisation of fields, templates, and workflows.
• Stakeholder enablement: Serve as SME for SOW and contract processes; coach Sales/CS on best practices and required artefacts.
• Reporting: Produce order/contract status, backlog, and exception reports; surface risks and drive resolution.

What you’ll bring

• Proven experience (typically 3 – 5+ years) in contract operations, order management, or revenue operations focused on customer contracts, SOWs, and sales orders.
• Hands-on system expertise with at least two of: SAP, Salesforce, Dynamics 365 (including CPQ/Order Management or equivalent).
• Fluency in complex commercial structures: Multi-SKU bundles, tiered pricing, co-terming, proration, revenue schedules, and mixed billing models.
• Change control mastery: Skilled at drafting/processing amendments, renewals, and scope changes with clean auditability.
• Detail obsession: Comfortable working with large data sets, cross-checks, and reconciliation between systems.
• Cross-functional communicator: Able to partner with Sales, Finance and Legal to unblock issues fast.

Nice to have

• Experience in SaaS/subscription or services organisations with mixed recurring and project billing.
• Familiarity with CPQ tools, rev rec considerations

What’s in it for you

• High-impact role shaping our quote-to-cash foundation.
• Collaborative team, clear ownership, and opportunities to streamline processes and tooling.
• Competitive day rate; flexible hybrid working.

Visa Requirement Applicants must be eligible to work in the specified location

How to apply

Please send your CV and a short note highlighting:

1. A complex SOW or customer contract you configured (what made it complex),
2. An amendment you processed end-to-end and how you ensured billing/revenue accuracy,
3. The systems you’ve used (SAP, Salesforce, Dynamics 365) and your specific workflows in each.

Similar titles in other companies; Deal Desk Specialist/Analyst, Contract-to-Cash Analyst, Quote-to-Cash Specialist, Commercial Contracts Specialist, Contract Administrator, Sales Operations Specialist, Order Management Specialist, Commercial Operations Analyst, Contract & Order Management Specialist, Contracts & Sales Operations Specialist

Remote Working Some remote working Country United Kingdom Location West London HQ, home based Job Type Contract Industries IT & Telecommunications, Sales & Marketing, Legal Reference JSswx4165CONTS Start Date ASAP Duration 6-12 months initial with likely similar extension Rate/Salary market rates, outside IR35 Visa Requirement Applicants must be eligible to work in the specified location