Customer Contracts Manager

Aldermaston, Berkshire
AWE

Location: Aldermaston, located between Reading and Basingstoke, with free onsite parking.

Package: Starting from 49,830 (depending on your suitability, qualifications, and level of experience)

Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application.

Let us introduce the role

As the Customer Contracts Manager, you will be working with internal and external stakeholders to facilitate change control and understand and escalate impacts. You will provide support to the Customer Contracts Function in the operation and implementation of Customer Contracts processes.

In this role you will:

• Conduct assessments on the viability of internal and external opportunities.
• Monitor compliance with the Customer Contracts processes to measure operational efficacy, reporting the outcomes and recommend any management interventions.
• Maintain working relationships with key internal and external stakeholders.
• Develop impact assessments of changes including costing and pricing.
• Identify and quantify the actual and potential impacts of key business performance risks, compliance risks, issues and opportunities on the performance baseline throughout the programme lifecycle.
• Adhere to Customer Contracts processes, governance, tools and templates for all activities.
• Schedule and deliver training courses on behalf of Customer Contracts.
• Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player.
• Develop and maintain Customer Contracts performance tools and processes to measure delivery.
• The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs.

Whilst not to be considered a tick list, we’d like you to have experience in some of the following:

• Effective relationship management at all levels with key internal and external customers and stakeholders.
• Good facilitation, presentation, leadership and interpersonal skills.
• Excellent organisational and analytical skills and effectiveness to manage priorities in a multitasking role delivering to challenging timescales.
• Ability to make sound decisions and to constructively challenge.
• Experience in leading performance management on customer contracts of varying scales and complexities.

Some reasons we think you’ll love it here:

AWE has wide range of benefits to suit you. These include:

• 9-day working fortnight – meaning you get every other Friday off work, in addition to 270 hours of annual leave.
• Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions).
• Family friendly policies: Maternity Leave – 39 Weeks Full Pay and Paternity Leave – 4 Weeks Full Pay.
• Opportunities for Professional Career Development including funding for annual membership of a relevant professional body.
• Employee Assistance Programme and Occupational Health Services.
• Life Assurance (4 x annual salary).
• Discounts – access to savings on a wide range of everyday spending.
• Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring.

The ‘Working at AWE’ page on our website is where you can find full details in the ‘AWE Benefits Guide’.

Hybrid working is available in this role on an informal, non-contractual basis. This will be determined by business priorities.