Customer Service Assistant

Antrim, County Antrim
BROOK STREET

Brook Street are looking for enthusiastic individuals for full and part time customer focused roles for a Public Sector client based in Belfast , Ireland . We currently have Full time contracts available but may have PT roles down the line:

Role: Customer Service Assistant / Processing Assistany

Hours: FT Monday – Friday 8:00-16:30 and 9:00-17:30 on a rota (37.5 hours a week)

Pay: 11.10 per hour / weekly pay on a Friday

location: Belfast , BT2 8LA

Contract : temporary

start date : ASAP

Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications.

As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.

Roles are initially for a six-months’ period, with the option to move on to a fixed-term contract.

If you are a good communicator, with great interpersonal skills who excels at problem solving, this organisation would love to hear from you!

As the right candidate, you will have:

• Excellent communication and interpersonal skills
• The ability to develop and maintain good working relationships with colleagues
• Basic IT skills, as appropriate systems training will be provided
• Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
• Excellent organisational skills with great attention to detail
• The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
• The ability to understand and apply corporate policies and procedures consistently

Desirable, but not essential, experience in:

• Working in a customer-facing environment
• Working in a high-volume processing environment.

The role will require you to:

• Capture and digitise information as part of a process
• Act as a first point of contact for customers
• Manage customer expectations, interact and display professionalism at all times.
• Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
• Manage challenging situations displaying professionalism at all times
• Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
• Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.

This role requires a basic disclosure check and you must have an Irish passport or indefinite leave to remain status.

If you think you are the right person for this role, please apply online or send CV’s

For specific questions related to the role, contact – The role will include a compliance process- including a basic dbs and 3 years of referencing.