Customer Service Co-ordinator

Burton-on-trent, Staffordshire
Fusion People Ltd

Job Title: Customer Service Coordinator
Location: Barton-under-Needwood, Staffordshire
Duration:3 months

Hours:8am-4.30pm Mon to Thurs, 8am to 1pm Fri.

Our client based in Barton Under Needwood have a 3 month fixed term contract for a Customer Service Coordinator.

Job Purpose:

To support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains. You will be responsible for pricing spares, spot repairs and overhauls, booking orders, managing the order book, and liaising with customers to maintain customer satisfaction.

Key responsibilities:

Responsible for liaising with a customer portfolio
Respond to customers’ Requests for Quotations (RFQs) and enquiries
Process customers’ contracts, orders and schedules
Manage customers order books
Lead or participate to customers’ reviews
Managing customers’ concerns (eg Rejections and Non-Conformance Reports)
Liaising with other departments within the company to meet customer’s requirements
Assisting with weekly/monthly order intake and sales forecasting
Support the Customer Service Manager whenever relevant

Background & Experience:

The ideal candidate will have customer service and administrative experience
Strong organisation, time management and attention to detail
Excellent verbal and written communication skills
Problem solver and resilient
The ability to work without supervision

Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You’ll find a wide selection of vacancies on our website.