Customer Service Executive

Salisbury, Wiltshire
Cactus Search
This is a very exciting opportunity to join a well-known business with plenty of opportunities to build on your skills & your career! This business truly put the needs of their customers first, that’s why we need Customer Champions who love going above and beyond! This varied role will be part of our clients front-line team, responsible for handling phone calls & emails from advisers and customers on our clients products.Fantastic Salary of £23,000 – £25,000 plus Bonus (Up to 10%), great working hours: Monday-Friday between 8:30am-5:30pm (35 hours) This role is on site in Salisbury with endless progression opportunities too! We have a mixture of 12 month Fixed term contracts & Permanent available! Key Duties:Developing good working relationships and rapport with customer, advisers and external third partiesBuilding and maintaining relationships with other internal departmentsProviding great customer service, demonstrating empathy and understandingGoing the extra mile; being an advocate for the customers and advisersLiaising with stakeholders and colleagues to support identified training and education opportunitiesAccurately updating the call logging software to reflect the nature and type of callWork efficiently in an organised mannerHighlighting and sharing process improvement ideas with your colleagues and managerAbout You A strong team player who is approachable, helpful and willing to go the extra mileConfidence to use your own initiative and problem-solving skillsAbility to prioritise and remain agile with conflicting work demandsExperience in financial services would be beneficialThe ability to communicate and translate the technically complex to simple and easily understood, both verbally and writtenA willingness to try new things and embrace changeA positive but professional attitude