Customer Service & Export Team Leader

Perth, Perth & Kinross
Adecco

Global Manufacturing

We are working with a global manufacturing organisation to recruit a Customer Service & Export Team Leader. This is a hands-on leadership role responsible for overseeing international customer service, logistics, and export operations, while leading and developing a specialist team.

The role combines operational delivery with people leadership, ensuring high service levels, strong customs compliance, and effective coordination across global markets.

KEY RESPONSIBILITIES

Customer Service Operations

• Lead the day-to-day customer service and export operations, maintaining direct contact with customers and internal stakeholders.
• Oversee the customer complaint management process, including delegation, follow-up, and corrective actions.
• Provide functional cover for customer service and export activities as required.

Logistics & Export

• Support the appointment and management of freight forwarders and logistics partners.
• Arrange export certification, documentation, and commissions.
• Manage and coordinate customs processes and export procedures across global markets, ensuring full regulatory compliance.

Pricing Support

• Support pricing enquiries within defined parameters and escalate where required.
• Maintain accurate pricing records within the ERP system.

Global Customer & Account Support

• Prepare and support customer contracts, applying knowledge of Incoterms, customs requirements, and international trade terms.
• Provide operational support to locally managed global customer accounts.

Team Leadership

• Lead, motivate, and develop the customer service and export team.
• Support recruitment, onboarding, training, and ongoing development of team members.
• Conduct performance reviews and support individual development plans.
• Promote a collaborative team environment with shared accountability and continuous improvement.
• Act as a visible and trusted point of contact for both internal teams and customers.

Cross-Functional Communication

• Maintain effective communication with global and regional managers, sales teams, and agents.
• Ensure strong two-way communication between customer service and other internal departments.

Quality, Compliance & Company Values

• Support and maintain relevant ISO procedures and internal processes.
• Act as the primary point of contact for trade compliance matters, including export controls and customs procedures.
• Apply working knowledge of trade finance instruments such as letters of credit, export finance, guarantees, and advance payments.
• Actively promote the company’s Safety-First culture, core values, and code of conduct.

REQUIRED QUALIFICATIONS

• University or college degree in a relevant discipline (Business, Customer Service, Logistics, or similar), or equivalent professional experience.

EXPERIENCE & SKILLS

• 5+ year’s experience in a customer service, export, logistics, or trade compliance environment.
• Proven experience in a team leader or senior coordinator role.
• Strong knowledge of customs, export controls, and international trade compliance.
• Excellent written and verbal communication skills.
• Strong commercial awareness and problem-solving ability.
• Continuous improvement mindset.
• Proficient in Microsoft Office and ERP systems.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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