Customer Service Specialist

Amersham, Buckinghamshire
Jefferson Wells

Role: Customer Service Specialist

Role Type: Contract – 12 Months

Location: Amersham Pl, Little Chalfont, Amersham HP7 9NA

Remote Options: Hybrid – 3 Days On-site – 2 Days WFH

Rate: £15.59 p/h PAYE

Be Part of Something Altogether Life-Changing

Working in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

What You Will Do:

• Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
• Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
• Invoicing of service interventions
• Dispute Handling
• Deep dive into stock discrepancies and follow up
• Physical Inventory support
• Activating contracts within in-house systems
• Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
• To provide excellent customer service for customers, both internal and external
• Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
• Provide knowledge and accurate information to customers.
• Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.

Provide The Following Specific Support for Customers:

• Management of service requests
• Invoicing of service requests
• Closing service requests
• Monitor and follow-up on customer queries

Who You Are:

• Written and oral fluency in English (an additional European language)
• Excellent communication and interpersonal skills
• Excellent organisational skills and ability to prioritise workload
• Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
• Competent MS Office skills and be comfortable working with different systems
• Previous client and customer service experience
• Ability to work well in a busy customer service environment
• Attention to detail and ability to prioritise
• Flexibility and willingness to work as a team member

Desirable Language:

• English (Fluent) as well as any of Spanish, Italian, French or German.