Customer Service Supervisor

Braintree, Essex
Prime Appointments

A client of ours in the Braintree area are recruiting a Customer Service Supervisor to join their team. This is a full-time permanent position working Monday – Thursday 8.00am – 4.30pm and Friday 8.00am – 2.00pm. Paying up to 27,000 per annum depending on experience.

Key Duties include but are not limited to:

• Recruit, coach and train new team members
• Motivate and develop the team
• Resolve customer service issues and escalate concerns
• Support Key Account Managers and authorise samples, credits, and holidays
• Process new account requests, maintain timesheets and attend meetings
• Report on sales forecasts and quotations
• Handle customer inquiries and orders promptly
• Manage contracts, pricing, and escalated orders
• Participate in returns, credit management and invoice queries
• Identify and implement improvements in business practices
• Ensure compliance with company policies and legal standards
• Attend customer visits when needed
• Provide cover during absences and assist with ad-hoc projects

Skills and Experience required to be considered for this Customer Service Supervisor position:

• Experience in a Customer Service role essential
• Excellent communication skills
• Proficient within the Microsoft packages and experience in using databases
• Good interpersonal and organisational skills
• High level of numeracy/attention to detail
• Pro-active and responsive to customer (internal and external) requirements
• Professional and flexible approach
• Able to work under pressure and meet deadlines
• Experience within a manufacturing and production industry desirable

If you feel like you meet the above criteria & would like to be considered for this Customer Service Supervisor position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.