Customer Success Executive

Plymouth, Devon
ISR Recruitment Ltd

The Opportunity:

My client working within the technology sector are currently looking to recruit for a Customer Success Executive on a permanent basis where you will bring both your energy and your enthusiasm to the role.

With the natural ability to quickly establish a rapport with your customer stakeholders and support sustaining long-term, positive relationships with customers whilst exploring opportunities to extend service offerings provided.

The role requires a candidate who is driven, solution focussed, who can collaborate with internal and external stakeholders, and who has a proven track record of working within a fast-paced environment whilst setting goals and achieving high results.

The successful candidate should have strong interpersonal skills, whilst not a technical role, the Customer Success Executive will be expected to develop and maintain a strong technical understanding of the products and services.

Skills and Experience:

• Build and maintain strong, positive relationships with clients assigned to you.
• Ensure that all clients receive services that are within their budget and meet their needs. Discover and up-sell/cross-sell opportunities to extend service offerings to clients.
• Remain diligent and ensure all contracts are renewed upon expiration.
• Visit and host clients in order to form a close bond and foster a can do attitude (this includes out-of-hours events).
• Generate progress reports for clients, the Customer Success Manager and other senior staff.
• Work closely with the Sales Team and liaise with the Technical Team on behalf of the client.
• Develop and maintain a sound technical understanding of products and services the company offers.
• Undertake training and to assist in training other or new members of staff as required.
• Work in accordance with all company procedures and guidelines.

Please contact John here at ISR to learn more about our exciting client based in Plymouth and their ongoing growth plans